Take-out coffee is full of ants?! The merchant responded by taking the wrong answer.

On March 24th, some netizens posted on Xiaohongshu and Douyin that they had placed an order for a cup of hot coffee in a Chinese breakfast restaurant in Yunnan. After receiving the takeout, netizens did not carefully confirm the takeout and intubated it to drink it because they were endorsing it. However, drinking is not a refreshing coffee, but a mouthful of ants.

-Photo Source: Little Red Book, Linbao.

From the pictures posted by netizens, we can see that the takeout received by netizens is not the hot coffee she ordered, but a cup of black ants soaked in yellow solution. A cup of hot coffee was ordered in a Chinese breakfast restaurant because it was not yet 7 o'clock and the nearby coffee shop had not yet opened, according to netizens in the post. However, as there was an important exam on that day, netizens did not confirm it after receiving takeout, so they always took time to recite it until they got on the Didi car. After discovering that there was something wrong with the taste and that the drink in the cup was not hot coffee, netizens took photos and videos and contacted the merchants to deal with the matter after the exam was completed.

-Photo Source: Little Red Book and Linbao merchants said that it was an employee who accidentally made a mistake and was willing to refund the original price of the coffee, and asked the staff involved to apologize to netizens. Netizens said that the employee, a 60-year-old aunt, accidentally confused coffee with their Dai cooking ants and expressed their willingness to come to the door and apologize face-to-face. Netizens think that the aunt is old, so they do not ask the aunt to apologize. However, netizens think that the practice of a full refund is not a sincere apology, so they refused the refund.

As a matter of fact, no matter who receives such "coffee", consumers will probably be shocked. Even if the ant itself is very tonic and expensive, it is not a food acceptable to everyone. At the same time, what consumers need is coffee, not a tonic food as netizens say, so consumers can not get a psychological balance through the price of the food itself. On the other hand, the merchants did not do a good job in food verification for distribution, did not achieve the most basic protection for consumers' health, and did not pay attention to the issue of food safety.

-Photo Source: little Red Book, Linbao, put aside the ants, the guest placed an order for a cup of hot coffee, normally you can't use a PET beverage cup for beverage packaging. When merchants will sell hot drinks, they should train their employees and correctly guide them to use the correct beverage packaging. Although the merchant took the wrong response to the incident and found the employee concerned to apologize and be willing to make a full refund, there was no explanation for why the product had not been verified. After the incident, the coffee shop also contacted netizens who posted the article. She said that the merchants contacted her after seeing the Douyin video. The merchants said that they had also consulted, and they made such a mistake (the delivery of food did not match the food of the customer's order). The relevant departments will compensate us three times as much as the goods. They think that the incident also affected the mood of netizens throughout the day, and netizens also posted Douyin, which also had a great impact on businesses, so they transferred 200 yuan to netizens for compensation and sincerely apologized to netizens. I hope netizens can forgive the difficulty of cooking.

-Linbao dialog box

Netizens said that she did not want to pursue merchants again, but it did not mean that netizens had to accept the occurrence of the incident. At the same time, netizens also said that they did not hide the videos and posts, and did not want to cling to the merchants. This is just a sharing of netizens' personal experiences. After all, anyone who sees this scene will find it difficult to accept. Netizens also negotiated with the merchants afterwards, and the shopkeepers also realized the seriousness of the matter. When things happen, one is to remind everyone to confirm and receive the goods on the spot no matter what takeout they order. The second is to hope that all businesses can learn from it, so that when problems arise, just saying "it is not easy to make food and beverage" can pretend that it has never happened. Since it is food for sale, it is all the more important to ensure the health and safety of consumers. Even if these ants are safe, they are not on the menu for guests to choose, and what they need is not the wrong food.

Finally, Linbao Dialog Box would like to remind you that with the popularity of coffee, many Chinese breakfast restaurants have begun to offer coffee as an option. However, if it is take-out coffee, it is recommended to place an order in a shop that specializes in coffee. If there is really no way, drinking coffee is also a good choice.

Photo source: Douyin screenshot of Little Red Book

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