A netizen in Beijing said that Starbucks drank coffee machine parts in takeout coffee, and the store involved: made by deaf-mute partner employees.

Waking up in the morning and not wanting to do it yourself, ordering a cup of Starbucks coffee is really a good choice. A netizen from Beijing ordered two Starbucks lattes through the hungry app, one of which ended up finding coffee machine parts.

On April 9, a netizen in Beijing said on Weibo that he drank coffee machine parts from take-out coffee bought at Starbucks Le Cheng store in Beijing. Yes, there was no mistake! Coffee machine parts! The netizen also asked on Weibo if he wanted to send the parts back.

At 4 o 'clock in the afternoon on the day of the incident, the netizen recounted the incident on Weibo platform: coffee takeout at 8 o' clock in the morning, found black plastic objects in the cup after drinking, so recorded video micro blog and chatter. As a result, at 4:00 p.m., I received a hungry customer service call saying that Starbucks shop looked for the party concerned and offered to return the parts to the store. Because the parts have been thrown into the trash can, due to hygiene issues, whether to return the parts.

Consistent sharing of content can be found on the small red book platform. Suspected Starbucks employees leave a message saying that this black foreign object is a part on the coffee machine. Although it will not touch food every day, it is easy to fall off. Because the coffee machine is expensive and there is no mass production, accessories are difficult to find and maintenance price is expensive.

Coffee takeout foreign matter, food safety issues are everyone's most concerned. After all, a glass of liquid, there appears to be a solid inside. Some netizens said, fortunately this part is big, if the part is small, drink into the stomach how to do.

Since the parts were large, it should be possible to find them and take them out in time. Why did they appear in the coffee? In response, the Starbucks store manager said that the employee who made the coffee was a deaf person and did not hear the sound of parts falling during operation. Because the parts were at noon, they sank to the bottom of the cup after falling, and the espresso liquid dropped the parts. In addition, the color of the parts was similar to that of coffee, so the employees did not notice.

When asked if the part was dirty, the Starbucks store manager said the part was not dirty and disinfected every 30 minutes. On the platform of the Little Red Book, different voices were heard.

The store manager confirmed the Starbucks customer's online claim that he had refunded the customer in full and issued five drink coupons as compensation. Because this is the first case in Beijing, the probability of this part loosening in the old coffee machine is more likely, Starbucks attaches great importance to this, to Beijing this part has not loosened statistics, may further strengthen the coffee machine.

Some netizens did not buy the explanation of the store manager involved.

Some netizens also said that the fault is not the barista, this is the coffee machine did not regularly check maintenance caused by the accident.

At the same time, some netizens commented that they had encountered coffee machine parts in Starbucks coffee in 2013 and got five drink coupons. This incident is not the first time.

The store manager further explained that the coffee was made by a Starbucks deaf partner, so no sound of parts falling was heard during operation, and because the metal part sank to the bottom of the cup after falling heavy objects, it was not detected. Even so, these problems should not occur in the production, so Starbucks has compensated the consumers involved. What do you think about this?

Source: Weibo, Little Red Book, Internet

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