Lucky staff spit out bad guests to buy wool! The order is not sent to the takeout boy?!

Recently, Ms. Yang, a consumer in Hangzhou, reported to the media that her long-standing way of ordering recently caused dissatisfaction at a lucky store, and Lucky employees complained in public: "you can't leave wool alone." Lucky has so many stores, can't you change stores?

According to the interview video, Ms. Yang said that she is the highest-ranking member of Luckin Coffee (Black Golden Deer) and usually drinks two cups of Luckin Coffee on weekdays. Because Black Gold Deer members will give out 5. 1% discount coupons every day, but only in stores, you can't use Mini Program takeout to place orders. Because she didn't want to bring it up at the store, Ms. Yang would place another order in the same store on the takeout platform, then mark the pick-up number and ask the clerk to pack it together and give it to the takeout clerk for delivery.

This is what she has always done, says Ms Yang. Last year, lucky stores in the main city all placed orders in the same way, and none of them reflected this practice. But since coming to work in Xiaoshan District in April this year and placing orders in the same store several times in the same way, it has caused dissatisfaction among the staff of the store. In the interview video, we can see that Ms. Yang placed an order for a thick latte on the two platforms. Ruixing Mini Program raised the original price for the order to 29 yuan, and finally paid 14.79 yuan after using a 5. 1% discount coupon. As for the takeout platform, the original price of the product was 32 yuan, and 19.2 yuan after the platform discount activity, Ms. Yang used a coupon for the platform purchased by herself-5 yuan plus 1 yuan packaging fee, and finally paid the price 15.2 yuan. Then Ms. Yang said that she had placed orders on both platforms before, and then made notes for the clerks to pack and deliver together.

When the reporter asked why not directly two cups of coffee drinks under the takeout platform, Ms. Yang said that it may be the psychology of consumers to buy wool. I feel that I will buy a cup of takeout after I pick it up, and let the takeout brother take it by the way. Although it was an additional work burden on others, he felt that it was not for the store, but for the delivery staff. If the distributor puts forward some additional requirements, Ms. Yang can also meet them. But Ms. Yang said that since she ordered two times in the same store in Xiaoshan District, the store called to inform Ms. Yang that the delivery clerk was not willing to deliver, and put out a pair to tell the distributor this time to tell her not to order like this next time, and then Ms. Yang received the two cups of coffee packed separately. For this reason, Ms. Yang contacted the distributor, and the distributor said it was not that he was unwilling to deliver, but that the people in the store did not give it to him.

On this matter, Ms. Yang contacted Ruixing customer service to complain. Ruixing customer service said that the company did not explicitly stipulate that self-serving coffee and take-away coffee could not be packed together, and compensated Miss Yang for a coffee voucher. Therefore, Ms. Yang suspected that the store deliberately packed the two cups of coffee separately, causing the dissatisfaction of the delivery staff. In order to find out, Ms. Yang specially went to the store to have a look after placing an order in the same way one day, and happened to meet the clerk to contact customer service, so the video was recorded. The shop assistant also said that she had placed orders like this for more than a week, which would increase the pressure on their takeout, and said that she (Ms. Yang) could not order it every day and asked the customer service to cancel the self-order. Then the takeout will be made for her (Ms. Yang).

After the conversation with customer service, the clerk complained loudly to other people in the store: "you can't leave wool in one house". Lucky has so many stores, can't you change stores?

After hearing the two conversations, Ms. Yang was very angry and did not understand, and said that she ordered, the shop assistant made coffee, no matter how many cups she ordered, the shop assistant still had to do it. Even if the customer asked to pack the two orders of coffee together, making coffee and packing coffee were originally part of the clerk's job category, Miss Yang did not understand why this request caused dissatisfaction among the staff of the store, and did not ask the clerk to distribute it. If the distributor is not willing to deliver two different forms of orders that can be packed together, Miss Yang is willing to negotiate further with the distributor, and Miss Yang is also willing to pay for the reward. For what she saw and heard with her own eyes, the customer service finally did not cancel the self-order, and Miss Yang finally received two cups of coffee. However, as for the attitude of Ruixing employees, Ms. Yang told reporters that she wanted Luckin Coffee to be public and asked Ruixing to make an announcement on the takeout platform that takeout and self-service could not be packaged and distributed together.

Then the reporter interviewed the store manager involved, who said that if he needed an interview, he could contact Ruixing's public relations, or leave contact information, and there would be special people to contact and communicate with the reporter. However, as of the press release, Ruixing did not contact the media reporter, and the two employees shown in Ms. Yang's video record were not at work. To this end, the views of netizens are as follows:

Photo source: 1818 Golden Eye video, screenshot of Weibo

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