The price of coffee does not match the price. Haagen-Dazs store responded.

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Recently, a number of media reported that netizens in Suzhou, Jiangsu Province had posted that the menu price of a Haagen-Dazs store did not match the price. The price of "espresso" on the menu is 20 yuan, but when you check out, it actually costs 23 yuan.

On January 15, some media contacted the relevant stores online, and the staff of the store said that the price of restaurant food was different from that of takeout, and 23 yuan was the price of takeout. However, from the screenshot of the video, we can see that the head of the menu shows "take-out drink menu", and the price of the drink has only one price tag, and there is no information about the increase. The explanation of the store staff involved is a little far-fetched.

According to public data, Haagen-Dazs is an American ice cream brand developed by Reuben Matthes in 1921, listed in New York in 1962, and included in General Mills after Haagen-Dazs was sold to Pinsler in 1983.

Until 2002, Nestl é acquired all the registered trademarks of Haagen-Dazs ice cream in the United States for a total price of more than 1 billion Swiss francs ($600 million). General Mills still owns all the registered trademarks of Haagen-Dazs outside the United States. ‍‍‍‍

In 2014, it began to enter the Chinese coffee market for strategic layout, and on May 8, 2014, Haagen-Dazs opened the world's first coffee store in Shanghai, China.

Narrow-door data show that as of January 3 this year, Haagen-Dazs now has a total of 482 stores, covering 33 provinces and 86 cities, with a reputation score of 85.4.

As for what happened this time, some netizens said: "the price of restaurant food is not the same as that of takeout." but take-out and takeout seem to be basically the same "," the menu says 20 yuan "," China has law enforcement, "and" it's the first time I've heard that the price of a takeout menu is not a takeout price. "

In addition to the issue of the price tag, a number of media reported that Haagen-Dazs had been notified by the EU Food and Feed Rapid early warning system because of food safety problems, and in July 2022, ethylene oxide was detected in French Haagen-Dazs vanilla ice cream products.

It is understood that ethylene oxide is a kind of carcinogen, which was previously used to make fungicides, is widely used in washing, pharmaceutical, printing and dyeing and other industries, and can be used as the starting agent of detergents in chemical related industries. At that time, the related products had been distributed to more than 80 countries and regions, including China, and the manufacturer had taken the initiative to recall after the incident.

According to Article 20 of the Law of the people's Republic of China on the Protection of Consumer Rights and interests, business operators are required to provide consumers with information about the quality, performance, use and term of validity of commodities or services, which shall be true and comprehensive, shall not make false or misleading publicity. Business operators shall give true and clear answers to questions raised by consumers on the quality and methods of use of the commodities or services they provide, and the prices of the commodities or services provided by business operators shall be clearly marked.

Yes, if the marked price of the commodity is not in line with the actual price, you can lodge a claim with the seller. If the negotiation between the two parties is fruitless, you can also complain to the consumer association and ask for mediation compensation.

Photo Source: Internet