Drink ice American "chew" flies! Piye Coffee responds!

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Recently, a customer posted on a social platform that he bought a cup of iced American coffee at a Piye store in Shanghai and drank an obvious foreign body from it.

Customers said that the iced American coffee they bought was packed in a packing cup, the lid was sealed, there was only a small opening that allowed the straw to be inserted, the environment in the store was good, and there were no flying insects and so on. After getting the drink, he sat in the shop and drank it slowly. when he took the last sip, he obviously felt the foreign body in his mouth, chewed it subconsciously, and immediately spit it out when he found something wrong. it turned out to be a larger fly!

The customer immediately felt sick to his stomach and vomited several times in the trash can in the store. Then he took the cup to the clerk and the manager, who confirmed that it was a fly creature. The store manager said that according to the regulations, they would give customers a free remake, and that they would call in the monitoring system to find out the specific reasons and ask the customers to go back and wait for a reply.

Later, netizens posted a post on the social platform and said they had dialed 12345 to reflect the situation. After receiving consumer complaints, 12345 immediately investigated the Pi Yeh store. Yesterday, 12345 replied, "there is no problem with the inspection. Due to the clarity of the monitoring, we can't see if there is anything wrong with the coffee making that day."

In addition, customers said in an interview with Oriental Financial reporters that when they communicated with the store after eating the foreign body, they said they would not accept the refund treatment and refused the refund solution proposed by the store. But after that, the customer found that he was still refunded by the store. "in my opinion, it was already in it at the time of production (flies)." they want to improve the safe production process without passing the buck and procrastination. I hope the merchants will pay attention to me and be accountable to the consumers.

At noon on the same day, the reporter called the store involved, and the clerk admitted that the customer had drunk a foreign body and attached great importance to it. Subsequently, another staff member of the store said that the staff of the relevant regulatory authorities came to the store on August 13 to check the monitoring, as well as some cleaning and maintenance records in the store, and the company is currently cooperating with the relevant departments to provide materials. "first of all, you need to know if there is something wrong with the production, or how you got in, before you can give consumers an answer." The above staff said that the appliances will be cleaned and sterilized every day, and it is not known why they went in.

Netizens who learned of the matter raised their own questions in the comment area of the post, speculating that the ice maker in the store was not cleaned in time, resulting in foreign bodies in the drink. In response, the clerk said that the store ice makers will be cleaned regularly, basically once a week, and the cleaning cycle will be adjusted appropriately in special circumstances to ensure the cleanliness and hygiene of the ice.

The employee said that the customer drinks iced American coffee, which is made of ice, water and coffee, is a simple drink and transparent. "if there are such big flies in the production process, we will certainly find that. At present, the store is cooperating with the investigation and processing, and the company will also take corresponding measures to communicate with the guests."

At present, the post has been deleted by the blogger.

Picture from: Internet

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