Lucky was exposed to have a work card! Clerk: It's lost!

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On September 28, an IP showed that a netizen in Henan posted a video saying that while drinking Ruixing cold drink, he found an employee badge on the bottom of the cup.

It can be seen from the video that the order time for the coffee in the hands of netizens is on the morning of September 28, and a Ruixing employee badge with "BiaoBiao" printed on the bottom of the finished packaging cup lies. Reporters tried to contact the video publisher but failed.

The reporter speculated on the location of Ruixing stores based on the public video posted daily by this netizen, contacted the four local stores one by one and verified the situation, and finally found the stores involved. The owner of the store admitted that an employee did indeed lose a work card. The owner said that "BiaobBiao" was an employee in the store and was responsible for the morning shift on the morning of the 28th.

The other party said that he had learned from the employee that the pin of the badge might have been loose that day and it was accidentally lost, but the employee himself did not know that it had fallen into the drink.

On social media, there are quite a few posts about drinking foreign objects in Ruixing coffee. Most customers will find flying insects and other foreign objects falling into the drink during the drinking process, but occasionally employees accidentally drop them during production. Raw material packaging boxes, equipment accessories, drink labels, etc.

Although netizens understand that migrant workers occasionally make omissions, and that most of these foreign objects fall into the cup are unintentional mistakes by the shop assistants during production, some people also pointed out that when encountering such situations, most Ruixing stores use refunds and gift coupons to compensate consumers, rather than making reasonable compensation in accordance with relevant regulations, which makes people feel that the brand does not pay attention to such incidents.

Recently, a consumer who drank flying insects in a drink shared his rights protection experience, saying that he first complained through a third-party platform, and received a "refund + three coupons" treatment plan proposed by the customer service the next day. After being rejected by the customer, he expressed his willingness to discount 50 yuan in cash and pay the consumer. After communicating with offline stores, the customer said that he finally achieved the solution he expected.

The customer believed that as a merchant, Lucky should respect the opinions and feelings of consumers when encountering such food safety incidents, respond promptly, refund the order money and provide reasonable compensation to consumers, instead of using a few coupons to prevaricate customers.

Many netizens support this idea very much. They said that for customers who drink foreign substances, they may just hope that the merchants will admit their mistakes, apologize, and receive financial compensation as stipulated in the Food Safety Law.

So far, the store manager involved said that customers who have received employee badges have not contacted the store. The other party said that if contact is made, the store will negotiate with the customer and then conduct follow-up processing according to the consumer's wishes.

Picture from: Internet

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