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Recently, a consumer released a video saying that he drank a foreign body suspected of being Xiaoqiang in a cup of Luckin Coffee, attracting many netizens to watch.

The consumer posted on the social platform on Dec. 21 that he had ordered two drinks, a light jasmine and a raw coconut latte, on Ruixing Mini Program the previous afternoon. Because I had to drive at that time, I didn't drink it immediately after picking up the meal, but put it in the central rack in the car. "after I arrived at my destination, I didn't take it because it was cold outside. I kept it on top of that cup holder all the time. I didn't move."

It was not until 8 p.m., when he was waiting for the traffic light, that he drank his coffee. "when I was drinking, I found a foreign body in it, so I spit it out. I thought to myself at that time how there could be a foreign body in the coffee. I threw up on the lid of the cup. When I saw that it was Xiaoqiang, I took a video with my phone."

Angry at the time, he threw away the coffee immediately after shooting the video, until the next day, he took the foreign body view to the Lucky store where the order was placed to complain. However, the store is responsible for saying that because there is a long difference between the actual time to place the order and the time when Xiaoqiang was found, it is not considered to be caused by the store. In response, the whistleblower wanted to check the monitoring of the beverage production, but the other party said that they had no right to transfer it and needed to apply above, and gave him the contact number of Ruixing headquarters.

(video screenshot)

After dialing Lucky headquarters to give feedback on the relevant situation, he also followed the after-sales text message link sent by the opening brand and uploaded photos of the foreign body. In response to this matter, he has two demands: first, they (lucky) want to check whether the store is up to the hygiene standard and whether the operation is qualified, because they have not received any evidence provided by the other party until the post is posted; second, if the store does have a hygiene problem, it should be closed for rectification, and then apologize to him.

On December 22, a media reporter contacted the Ruixing store where the poster placed the order at that time, and the store manager said that they were aware of the above complaint, "because I cannot speak on behalf of Ruixing. We have no right to answer your questions, you can contact our public relations department."

Then the reporter called Luckin Coffee's after-sale customer service call. The customer service said, "there is indeed a picture of this foreign body. At present, this problem is called back to the customer by our commissioner." but I haven't seen the result of the call back yet, so it should still be being processed. "

The poster said that on the same day, he did receive a call from Ruixing's after-sales customer service, and the solution proposed was that the order fee would be returned the same way, including the coupons used, another five coupons would be made up, and he promised to strengthen the supervision of the store. but he refused.

In response to his two demands at that time, the customer service told him over the phone that there was no problem with the store investigation, while the other party said it was impossible to provide the evidence (video surveillance) that the poster wanted. In this regard, he said that he did not want to get compensation, but hoped that Lucky would check whether the hygiene standards of the store were up to standard. "because the store has been open all the time (if it is not investigated and solved), will this happen again?"

At present, the poster has also complained to the local 12315.

Picture from: network screenshot

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