The operation room is messy! Xi tea: Close the store for rectification!

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Recently, a Xi'an tea store was exposed that the hygienic environment was worrying, which soon attracted heated discussion from all kinds of netizens. In this regard, Xi Cha apologized and responded that the shop had been closed for rectification.

On January 18, a consumer posted that he had ordered a drink on and off a tea line in Xi'an Dayue City, but found that not only was the operating room a mess, but the materials used to make milk tea were also scattered everywhere. Standing in the store can also smell a "strong smell of rotten rags and rotten fruit." After watching the production environment at the scene, she said, "I really can't drink it," so she canceled the order.

Through the on-site pictures released by this consumer, we can see that the happy tea is covered with white milk tea stains visible to the naked eye, such as bars, refrigerators, cabinets, juicers, smoothie machines, and so on. Liquid can also be seen dripping down at the tea extraction machine, and there is even a lot of black dirt on the cracks of some equipment.

From the shooting point of view, there are all kinds of containers for holding ready-made raw materials on the water bar, many of which are covered with fruit juice residue after use, along with unwashed rags, and the metal baskets responsible for filling the small materials leave "traces" dripping when scooping black sugar pearls, some of which are not even covered, and the staff in the store are busy making the products.

In this regard, many netizens speculated that this may be a franchise store, because in the impression of many people, like tea stores in this area of the management will be relatively strict. However, when someone inquired through Mini Program, they learned that the store involved did not join, but belonged to direct management. Under the directly operated system, there is still such an unbearable hygiene disorder, which surprised many passers-by and worried about whether there was a food safety problem with the drinks they ordered.

In response to the sanitary chaos mentioned above, some netizens said that the exposed happy tea is located near the tourist scenic spot, and the passenger flow is usually large, so it is difficult for employees to ensure the cleanliness of the table once they are busy. In addition, there is a shortage of manpower in many stores, and workers do not stop producing products, so they have no time to clean up.

But in fact, more people hold the opposite view. As members of the catering industry, environmental hygiene and food safety are the primary factors in store management, even if there are more orders. brands should give priority to employees to clean up all kinds of residual stains rather than allow them to accumulate. Moreover, the operating room shown in the picture is obviously "old dirt" because it has not been cleaned for a long time, so this kind of hygiene problem must have existed for some time.

After a day of fermenting the post, the official customer service account of Xi Cha also flashed into the comment area last night, apologizing and responding, "after verification, we have carried out closed rectification of the store and trained to improve the operational standards of the store."

Upon inquiry, the store currently shows that the shop is temporarily closed on the order of tea-loving Mini Program.

Picture from: network screenshot

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