It's a huge uproar! Children under the age of 12 are not allowed in the coffee shop!

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Recently, media reported that many consumers reported on social platforms that when they took their children to a coffee shop in Guilin, Guangxi, they were told that children under the age of 12 were prohibited from entering.

According to netizens, they did not see any "forbidden children" signs on the group buying platform or the coffee shop's social accounts, so they took their children to the store to check in. Unexpectedly, they would be rejected by the staff. Customers said that they promised the store that they would take good care of their children, but the clerk still insisted on not receiving them,"not even allowing them to enter the room, or even the opportunity to order a cup of coffee to take away."

Recently, a consumer who brought his children to the coffee shop had a verbal conflict with the operator because of the store's rules that "no young children are allowed to enter," so that the store staff finally called the police.

Combined with the store evaluations on the third platform and the incident description released by the coffee shop, a customer noticed when checking in at the store that the store rules stated that children under the age of 12 and pets were prohibited from entering. He disagreed with this store entry reminder. He insisted on sitting in the doorway with his children, which affected the normal entry and exit of other guests.

Therefore, the store negotiated with the other party and hoped that they would give way. However, since the customers always refused to cooperate, the store had no choice but to call the police for help and resolve the dispute in order to ensure normal order in the service place.

The conflict sparked public discussion about the store's proposed rule of "no children under the age of 12." Some people pointed out that the brand's stores in Yunnan did not have this rule, but the Guilin store added this rule, which surprised fans. Many people believe that this practice by the store does not respect children and customers who take them with them, and should not set thresholds for customers entering the store.

However, other customers believe that children are not the main consumer group of coffee shops, and younger children may chase and play in the store due to their uncontrollable playful nature. On the one hand, this will cause trouble to other guests in the store, and on the other hand, they may accidentally damage the store's furnishings while playing, causing some unexpected accidents.

From this point of view, it is understandable that cafe operators choose not to accept children under the age of 12 out of consideration to avoid unknown risks. Some netizens even support the store's regulations and believe that the operators of the service place can also choose the consumer groups you serve to maintain a comfortable store atmosphere in the coffee shop.

In response, media reporters contacted the coffee shop and learned about the relevant situation. Store operators responded that their refusal to accept children under the age of 12 is not discriminatory against children, but is based on safety considerations.

The store manager introduced that the reason why the store can attract customers to check in here is mainly because they can enjoy the natural pastoral scenery in the balcony area and the observation deck on the second floor. In order to allow guests to better take photos, the stairs, terrace and observation deck in the store maintain an open design. Therefore, from the store's point of view, if children run in the store, they are likely to fall from the free guardrail area.

In addition, the store manager explained that the actual area of the cafe is only 100 square meters, and the activity space is small, which is not suitable for customers to bring children and pets to the store for consumption. After this incident, the store will also find ways to properly solve the actual needs of adults who have already brought their children to the scene.

However, regarding the decoration and furnishings of the coffee shop, the onlookers believed that the lack of railings in the external area actually posed a safety risk to adult consumers, saying that the coffee shop could not refuse to accept them solely on the grounds of children's safety, but ignored the safety needs of adult consumers.

Picture from: Internet screenshot

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