Explodes when the lid is opened?! Can Nestle canned coffee powder actually "fry"?

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Recently, a consumer in Xi'an posted a post on social platforms titled "Don't buy Nestle canned coffee. It's not coffee, it's a bomb", which attracted the attention and heated discussion of many netizens.

The person involved claimed to have purchased Nescafe's absolute dark black cans of coffee powder on the e-commerce platform. After retrieving the delivery, he opened it normally. However, the moment the package was torn open,"the coffee powder in the can rushed out like an explosion." Coffee powder splashed everywhere, leaving no one on the face, clothing, and ground spared. A two to three millimeter wound appeared on the netizen's skin near his nose.

The netizen said that because the fried coffee powder rushed straight into his eyes, he couldn't see anything for a moment. He immediately took out his contact lenses and rinsed them with nursing solution before the situation improved slightly, so he could not record the first scene. After the incident, the consumer immediately contacted the e-commerce merchant to give feedback on the situation, but the customer service said that it could not be handled and only provided the phone number for the consumer to directly communicate with the manufacturer.

So the netizen called the manufacturer and said that the product had no quality problems, so they had no responsibility. Out of care, they could give the guest two cans of coffee powder, but it could not meet the consumer's request for compensation for contact lens costs and subsequent medical examinations.

As for why the canned coffee powder suddenly exploded, the customer service staff explained that the customer's city was at a higher altitude and the canned products were affected by the local air pressure. However, the poster believes that since the product may explode due to regional environmental factors, the brand should mark the packaging to remind customers. No written prompts or precautions related to this were found in the outer packaging of the can body or the opening place.

Netizens watching the incident questioned the customer service staff's explanation,"If Xi'an is at a high altitude, are people in Inner Mongolia not worthy of buying this kind of thing?""This is so dangerous. It should all be clearly marked on the cans","Do merchants need to wear protective masks to open this coffee? "," Will it explode under pressure? "。

It is worth mentioning that when searching for coffee powder explosion on social platforms, you will find that another well-known brand illy has also received similar feedback from users many times. Many people exposed the tragic scene after the coffee powder was fried. They speculated that the brand filled too much nitrogen into the cans to ensure product quality, causing some people to unpack the coffee powder in the cans to splash out due to changes in air pressure.

Therefore, in the eyes of consumers, canned coffee powder in such packaging may have some risks, and the brand should mark and explain it on the outer packaging. They pointed out that illy's product details include precautions to remind consumers to slowly open and let the gas escape.

Some media reporters called the Nestlé Consumer Service Hotline as consumers to understand the situation. The customer service staff said that if the tank is not damaged or leaking, the coffee powder "explodes" when opening the lid should be caused by air pressure problems. Consumers are advised not to shake it when opening it.

The reporter asked "Will the air pressure in Xi'an cause of this phenomenon?" The customer service emphasized that the products undergo strict testing procedures before leaving the factory, and all aspects from raw material procurement to packaging and delivery are controlled, but did not directly respond to the reporter's questions. In addition, the customer service stated that the suggestion to "mark specific instructions and tips on the product" has been recorded and further feedback will be provided.

Picture from: Internet

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