Self-delivery modification was rejected! Customers come to the door and throw coffee angrily?!

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Yesterday, First Scene, Yangcheng Evening News and other media reported that a netizen in Guizhou posted a Short Video on social media, saying that some customers deliberately spilled coffee after arriving at the store to vent their anger because their requests were not met by the clerk.

According to the video content posted online, a customer walked angrily to the store, picked up a cup of coffee in the dining area, and shouted loudly,"No, I don't want it," while picking up the coffee and splashing it into the bar. The shop assistant who came forward was caught off guard by the sudden scene. Before he could speak, he saw the customer pour coffee and turn around and leave, leaving a mess on the ground.

After the video was uploaded to social platforms, it immediately attracted a large number of netizens to watch and discuss it. Many people were curious about why the consumers in the picture were angry and speculated about the specific reasons for the conflict between customers and shop assistants.

However, the specific incident reported by the media surprised the public. It is reported that the reporter contacted and interviewed the staff of the store involved. The other party said that the customer in the online video ordered an order that day and placed his own order. Not long after, he called the store and said that he could not find the store and could not pick up the meal by himself. Request a refund for cancellation of the order.

However, because the clerk had already made and packed the drinks, he had no choice but to inform the consumer that he could not refund the money as required. Hearing this explanation, the customer immediately proposed to change the method of picking up the meal from self-picking to delivery, and asked the clerk to deliver the drinks he ordered to the door. But at that time, there was only one employee on duty in the store and could not leave his job, so the clerk on duty rejected the solution proposed by the user.

I didn't expect that after this, the customer would call and harass many times, affecting the normal work of the shop assistant. After that, he suddenly appeared angrily under the surveillance camera of the store and spilled all the coffee he had purchased into the bar to vent his dissatisfaction with the store.

In this regard, netizens who learned what happened all expressed their opinions,"Who did the clerk hire and offend whom? It was annoying to go to work alone","I mentioned it myself, but I couldn't find the store and found the store again just to splash coffee??? "," Picking up yourself means going to get it yourself "," Can there be penalties for disrupting other people's normal business?"

In the eyes of most people, store employees are excusable because they cannot leave their jobs without permission and refuse to deliver self-placed orders for customers. On the other hand, consumers cannot go to the store to collect their drinks for personal reasons. In fact, they can also solve the problem through the errands service of third-party platforms.

However, the parties involved chose to harass them on the phone and splash coffee at home to vent their dissatisfaction, which was opposed by the public. They believe that the customer's practices have affected the normal business of the store and caused trouble to the shop assistants. Many people even suggested that the store call the police to apologize for their uncivilized behavior and clean up the dirt all over the place.

However, according to media reports, the store involved did not seek police help in this conflict, and the coffee liquor on the floor in the store was cleaned up by the staff on duty.

The pictures and videos in the article are all from the Internet

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