The store was exposed to mice running around! Mixue Ice City urgently apologizes!

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Yesterday evening, a video about multiple mice appearing in a Mixue Ice City store suddenly appeared on social media, attracting a large number of netizens to watch. Related topics hit hot searches, arousing outside attention and discussion.

Online videos showed that the store involved was located in Zhengzhou, Henan Province. At the foot of a certain wall in the store, many mice were running past the pipe and were photographed. Customers who witnessed the scene posted a post saying that the store employees noticed mice in the store and called colleagues to come and watch. This shocking picture inevitably makes consumers worry about the hygiene conditions of the Mixue Ice City store. Some people think that the rampant presence of rats in the store may cause pollution to the raw materials in the store, and worry about whether there will be food safety hazards.

On the day after the video was released, a media reporter contacted the store involved to understand the situation. Store employees said that the mice appearing in the video had been dealt with. However, during the interview and conversation, the shop assistant was quite helpless about the appearance of mice in the store."There are restaurants next to it, and I can't help it if it wants to come in." He also said that "according to the company's standard compensation, the company will conduct random inspections on the store hygiene every month, and they are all accepted."

After understanding the environment of the store, onlookers expressed their understanding,"Let alone Mixue, even the kitchen of a five-star hotel cannot guarantee that there are 100% mice free in any restaurant." They believe that it is normal for a restaurant to have mice in the store due to its geographical location.

Some catering industry practitioners who felt the same helplessness also spoke out for them, saying bluntly that even if the store did a good job in hygiene, it might not be able to stop mice, cockroaches, etc. from "patronizing". They believed that the staff had responded to the situation in a timely manner after discovering the situation, and the public did not need to make a fuss. Some enthusiastic netizens said,"The fact that rats can come over means that there is a hole and it needs to be blocked" and "Install rat-proof iron nets and close the door after work", providing suggestions for stores to solve the problem of rat invasion.

After the popularity of the incident rose, the store involved apologized to the public. The store owner said that the store implemented a strict killing process every day, covered the entire process by a 24-hour public video of "Bright Chef Bright Stove", and placed sticky mouse boards in accordance with regulations.

In response to the appearance of mice in the store this time, the store manager said frankly,"I have never encountered a mouse problem before, but now such a hidden danger is indeed due to our poor work and bringing a bad consumer experience to everyone." At present, the store has been closed, and Mixue Ice City officials have contacted professional organizations to carry out comprehensive elimination and rectification to avoid this situation happening again.

On the other hand, the presence of mice in the Mixue Ice City store attracted the attention of the Zhengzhou City Market Supervision and Administration Bureau. Its staff responded that if there were mice in the store, staff members would go to the site for inspection. If there is a violation, it will be dealt with according to the actual situation.

Picture from: Internet

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