Order 60 cups of Lucky, no delivery complaints about poor service! Netizen: Difficulty for shop assistants

▲

click on the attention| Daily Boutique Coffee Culture Magazine Coffee Workshop

Recently, a post titled "Lucky Coffee Service is Really Bad" attracted the attention and heated discussion of netizens on social platforms.

The poster stated that he had ordered 60 cups of coffee at a local Ruixing store due to office activities. When he arrived at the store to pick up the meal, he found that the 60 cups of coffee had not been packed in advance with boxes and had to be carried to the car in bags. During the process of transporting the coffee, the clerk said that he could not go out of the store without giving the party concerned assistance and did not help him carry the 60 cups of coffee to the car.

The unpleasant group meal purchase experience made the poster very dissatisfied. He posted feedback on the social platform,"I ordered 60 cups of coffee, but there was no discount at all","Forget it if I didn't help me move it, I didn't even help me with the door." Pull ", think that the service provided by the store is not satisfactory, and bluntly when communicating with the staff," If you order 600 cups for the next event, I won't come to your house again."

Unexpectedly, after this post was posted, most onlookers who knew the whole story explained it to Lucky employees in the comment area. They said that chain coffee shops, unlike independent cafes, generally do not offer so-called discounted prices or group meal discounts for company group afternoon tea, so in their view, customers report that "there is no discount at all on ordering 60 cups of coffee." It is not the store's responsibility.

Careful calculation Lucky fans said that if you want to buy multiple drinks at a more affordable price, you can actually see which purchase platform has a discount first. The Wool Party shared its purchasing strategy, saying that sometimes orders are placed through takeout software, and the price will be cheaper and cost-effective after the order is superimposed on the platform. Moreover, takeout orders will have riders delivering the prepared drinks to their doorways, which is more convenient than users picking up meals from the store themselves. Easy and convenient.

As for the store staff's failure to provide assistance when the person involved was carrying the coffee on the grounds of "not leaving the store door," users who understand the requirements of the Ruixing store generally believe that the clerk's move is excusable.

As we all know, Lucky has always attached great importance to food safety issues and has very strict requirements for store hygiene. Therefore, as long as the shop assistants leave the bar to go to the warehouse to organize goods or go to the guest area to clean, they will disinfect their hands according to the process after returning to the bar. In order to avoid washing hands repeatedly, many Lucky workers try not to leave the beverage operation area during their on-duty periods.

Moreover, in the impression of the majority of users, the business of Luckin stores is mostly good. They believe that if the person involved comes to the store to pick up the meal during the peak order period, Luckin workers who are busy making drinks will naturally not be able to take time out to help customers carry the coffee."Luckin going out to move things is very troublesome for employees. They have to take off their aprons and wash their hands. If the store is a little busy, there is no time to do this."

In addition, some netizens said that compared with other coffee shops, Ruixing's offline store is more like a drink pick-up window. Its store positioning allows the clerk to provide very limited services to customers. If users need the cafe to provide meticulous and considerate delivery services, Ruixing may not be the best choice.

Picture from: Xiaohongshu

Disclaimer: Some pictures in this article come from the Internet, and some content on the website, such as pictures, will respect the copyright of the original work and indicate the source. However, due to the huge quantity, there will be some pictures and texts that have not been marked in time. Please forgive me. If the original author has any disputes, he can contact the website to handle them. Once verified, we will correct them immediately. The "Coffee Factory" will organize and edit them. Please indicate if the copyright is infringed, please inform us to delete them. Thank you ~!