Fierce conflict! Customers and Zus Coffee clerk throw coffee at each other?!

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Recently,"Malaysian Oriental Express","Asia TV News" and other media reported that a conflict occurred on November 9, a local coffee chain in Kuala Lumpur, Zus Coffee.

The video content shows that an employee at a Zus Coffee store somehow waved gestures at the video photographer and said "get out" one after another in Chinese, suspected of expelling the other person. But the customer refused to leave and asked loudly in Chinese,"Why should I go out? I buy coffee here! "。

While the two sides quarreled, the customer first spilled coffee on the counter, picked up the cup and threw it at the clerk. The angry employee grabbed the drink cup and threw it at the customer outside the counter. The customer randomly cursed while grabbing the container containing condiments on the counter and throwing it at the clerk. There was a sound of breaking glass at the scene, making the scene very chaotic.

After the 15-second conflict video was released, it quickly attracted the attention of a large number of users. Many onlookers sympathized with the store staff's experience and disagreed with the customers 'behavior of pouring coffee and throwing objects at them, pointing out that the shop assistant was only performing his duties and should not be the target of consumers' anger.

At the same time, various speculations have emerged on the Internet about the cause of the incident. Some people claimed that "the customer said that the coffee was made slowly and the clerk gave him the middle finger, which triggered a dispute." Others said that the customer wanted to smoke indoors and was expelled by the clerk. However, these claims have not been confirmed.

Reasonable netizens believed that the online video only gave the story of the dispute, but they could not know the reason from the picture, making it difficult to judge the responsibilities of both parties involved. They then left a message under the official account asking the brand to disclose the complete monitoring at the time of the incident.

In addition, the rumor that "stores dismissed employees involved" appeared during the video dissemination process, which attracted many users to speak out on the Internet, calling on the brand to protect front-line employees, and saying that if the company punished or dismissed the employees involved due to this incident, they will launch a boycott.

With the fermentation of the incident, Zus Coffee issued a statement in three languages on the public platform on November 10, saying that the company had actively contacted relevant people to understand the details after the incident and provided company and support for the staff involved. The company calls on the public to respect the privacy of the employees involved and not to share or forward personally identifiable videos without permission; at the same time, it hopes that the public will stop disseminating unverified content.

Zus Coffee said in a statement that the employee involved is currently recovering from the incident and that the company hopes she will be given time and space and promises to conduct a careful and fair review of the incident. In addition, the brand denied rumors that employees involved were fired,"we have noticed several posts claiming that partners involved in recent incidents have been fired. This is not true. "

However, the announcement did not explain the reasons and specific circumstances of the conflict between customers and employees, and the brand did not disclose store surveillance videos as netizens expected. Therefore, some people believed that the brand's statement avoided the important points and ignored them., did not give a reasonable explanation to the people who were concerned about this incident.

So on the afternoon of November 12, Zus Coffee issued a statement again, saying that the relevant content of the emergency had been submitted to the police for handling on Monday. The employees involved were currently taking paid leave and adjusting their status, but this latest announcement had not yet been disclosed to the public. The complete history of the conflict was revealed.

Pictures and videos are all from the Internet

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