It's a huge uproar! American milk addition was rejected by Manner employees?!

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Recently, a post on social media about "Manner's American style does not give milk" sparked discussion among netizens.

The poster said that he often buys hot American coffee at a nearby Manner house, and would ask the clerk to add some milk to the drink after selling it to adjust the taste. However, recently, when the consumer went to a frequently frequented Manner store to make the same request, he was unexpectedly rejected by the clerk.

The sudden change made it difficult for the consumer to accept, saying that "everything can be added before," but after learning the situation, the shop assistant gave a reply that "I will tell the previous person that I cannot add." The poster who was surprised by this was very confused,"Did I drink fake manners before? Or will there be no more additions from 2026? "。

Once the post was posted, it attracted the attention of onlookers. You should know that although American drinking methods with milk are small, they are actually very common. Many consumers will get used to adding a little milk to adjust the taste of the drink after purchasing American. Due to this kind of consumer demand, chain brands such as Starbucks and Luckin will provide milk options on the beverage ordering interface to make it easier for users to customize drinks.

However, on Manner Mini programs, the American ordering interface does not have a milk addition option, so when customers want a cup of American with milk, they usually have to tell the clerk themselves or mention it in the order notes. According to most consumers, their requests are often met by the clerk,"I add them every day and have never been rejected."

Therefore, after learning what happened to the poster, customers who often bought the same drinks in Manner were also puzzled, and activists immediately went to consult the staff of Manner store. Interestingly, the answers they received were completely different: netizens in Shanghai said,"The shop assistant here said that we can add milk, but not too much," while netizens in Guangdong said,"I asked me about the room downstairs, but I can't."

At the same time, several Manner employees who appeared in the comment area also had different opinions. Some people explained that "the headquarters training stated clearly that it can be added, and many foreigners in Shanghai want American milk mixing," bluntly speaking about the brand allowing customers to propose American milk adding practices. However, another comment stated that "Manner just stipulated that milk is not allowed," emphasizing that store management has been strict recently and migrant workers dare not do "American milk addition" that does not meet production standards.

When both sides disagreed, a Manner worker admitted frankly that in fact, the brand did not provide explicit regulations on the customization requirement of "American milk addition", pointing out that "according to regulations, American milk addition is not made according to sop.""Once discovered by managers, there may be fines and fines. However, in actual operation, some old employees will tell newcomers that "American milk" is allowed, saying bluntly that whether customers can buy American milk with milk at Manner stores "depends entirely on whether the clerk is afraid (fined)."

Faced with various comments in the comment area, the poster and other consumers only felt quite confused. In their view, since many customers have a consumer demand for "American milk", Manner can refer to the practices of his peers and provide clear-cut options on the product ordering interface. Otherwise, today's customers and shop assistants have different opinions based on past experience, but there is no clear explanation.

Picture from: Xiaohongshu

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