Beijing COSTA Coffee Xidan Juntai Store closed for rectification and investigation by the Ministry of Health

Staff members' wallets, mobile phones and other personal belongings are kept together with napkins

Yesterday, this newspaper reported that the reporter "undercover" the global chain of well-known brands COSTA coffee Xidan Juntai shop, found that there are staff in the tableware cleaning pool to rinse mop, wash hair. After the article was reported in the newspaper, the law enforcement personnel of the health supervision department of Xicheng District immediately rushed to the store to carry out law enforcement on the spot.

This morning, COSTA Coffee Xidan Jun Tai Restaurant closed for rectification.

Check the scene

Put the mobile phone wallet next to the napkin

At 2 pm yesterday, law enforcement officials from the health supervision department of Xicheng District came to the COSTA coffee shop on the second floor of Jun Tai Department Store in Xidan Business District.

The reporter followed the law enforcement officers into the narrow operating room and saw that there were about five or six square meters inside, and the placement of items was relatively chaotic. Mobile phones, combs, wallets, clothes and other personal belongings are randomly placed in the operating room. This is similar to the situation that reporters have made secret visits before.

In the tableware cleaning pool, there are tableware to be cleaned and sterilized. The store staff explained that these would be disinfected and cleaned with a special disinfectant. But when law enforcement officials asked, "what is the proportion of disinfectant?" How to master it? " When waiting for details, the store staff and the person in charge of the duty shook their heads.

During the inspection, it was also found that the food warehouse of the store did not meet the specific requirements for storing food, and the items were placed in disorder.

For the problem of employees washing their hair in the dishwashing pool found by the reporter, the person in charge of the store confirmed that the location of the video belonged to the store, and the clothes of the shampoo were also employee uniforms.

Subsequently, the regional manager of the COSTA coffee shop followed the law enforcement officers to the health supervision department for further investigation.

Rectification and reform measures

The health department filed a case to investigate the closure of Jun Tai shop for rectification.

Yesterday afternoon, after the article was published in the newspaper, COSTA attached great importance to it and held a special meeting and decided to carry out sanitary rectification of Xidan Juntai store.

This morning, Xidan Juntai shop was closed and the stools on the second floor were piled up. The reporter learned from the COSTA that the scope of the rectification of Xidan Jun Taidian includes 5 major aspects and 11 problems.

The person in charge of COSTA told reporters that the problems such as employee hair washing and chaos in the operating room are directly related to the company's rapid development and the neglect of staff training, and also exposed the company's inadequate management of stores and employees and omissions.

As for the problems in Xidan Juntai store mentioned in our report, COSTA said that the staff involved in shampoo will leave Xidan Juntai store and then deal with other relevant personnel.

This morning, the reporter learned from the health supervision department of Xicheng District that the Health Bureau of Xicheng District has filed a case for investigation into the matter. Subsequently, Xidan Juntaidian will be punished in accordance with the law according to the results of the investigation.

At the same time, after the rectification of Jun Taidian in Xidan, the health supervision department will carry out inspection and acceptance, and it will not be able to do business until it is qualified.

Official action

Xidan will start checking beverage stores and report the results by next Wednesday.

The person in charge of the management office of Xidan Business District accompanied the inspection yesterday afternoon. The responsible person said that after seeing the report in the afternoon, the leader attached great importance to it and immediately contacted the health department to conduct a joint inspection.

In view of the problems found in the inspection of the health department, the management office also called in the relevant person in charge of Jun Tai Department Store to deal with it on the spot.

This morning, the reporter learned from the management office of Xidan Business District that food hygiene problems followed with the advent of the height of summer, combined with the problems found by our reporter's undercover visit, the office has asked the health supervision department to carry out special law enforcement inspection on beverage shops in Xidan business district from now on. According to the requirements of the Xicheng District Health Bureau, the inspection results will be reported by next Wednesday.

Reporter's notes

COSTA, how do you stick to your ideas?

During the "undercover" period, whenever I had to record those "dark scenes", I struggled in my heart--

They are lax in hygiene, perhaps because they are too tired. Eight hours a day, I basically work standing up, and when I get off work, my legs are sore and sore.

They didn't disinfect the teapot, probably because there were too few hands. Sometimes employees may ask for temporary leave with their supervisor because of illness, when there is more passenger flow, but the next shift hasn't come yet, and when they are busy, they can't even make drinks.

Their personal belongings are placed at will, probably because the area of the operating room is too small. In an area of five or six square meters, there are not only pools for washing porcelain bowls and plates, high-temperature disinfection machines, but also garbage bins, cargo racks, ice machines, tables for employees to eat, places for hanging clothes and shoes, and employees' own cabinets.

Maybe the person who breaks the rules is not a bad person, but in the Xidan business district with an inch of land and rising labor costs, COSTA, how can you stick to your philosophy and deliver an unparalleled coffee experience to your customers?

(responsible Editor: Leo)