Starbucks coffee takeout? Who is selling it?
Starbucks coffee is no stranger. Recently, many people found that takeout platforms such as Meituan and ele.me offered Starbucks takeout services. Xiao Chen bought a cup of Starbucks online, but after the coffee was delivered, what happened next made him feel a little confused.
Starbucks coffee is no stranger. Recently, many people found that takeout platforms such as Meituan and ele.me offered Starbucks takeout services. Xiao Chen bought a cup of Starbucks online, but after the coffee was delivered, what happened next made him feel a little confused.
Citizen Xiao Chen said that at noon today, Starbucks coffee on Meituan ordered a cup of coffee. When the coffee was delivered, there was no cup holder because the coffee was relatively hot. I called Starbucks to say that there was no cup holder in the takeout ordered online, but they said there was no takeout online. Obviously through Meituan to buy Starbucks takeout service, but Starbucks brick-and-mortar store said that does not provide takeout, so where does this cup of coffee come from? Wondering Xiao Chen hurriedly found the Starbucks physical store.
Starbucks official store staff said that Starbucks does not have a takeout service, if it can be bought online, it may be a private third party. That is, someone else comes to the store to buy it and give it away. Not specially appointed by Starbucks.
According to the physical store, this cup of coffee is a purchasing agent, and whether this is the case, Xiao Chen called the delivery man to check. The takeout guy said: I really bought the coffee from Starbucks and gave it to Xiao Chen according to the order address.
Meituan responded: have a cooperative relationship with Starbucks department stores
Subsequently, the reporter searched Starbucks in Meituan and ele.me, and both showed that many stores had takeout service. However, the word purchasing agent appears behind ele.me, while there is not only no sign of purchasing agent behind Meituan, but also the business license of Starbucks.
The reporter contacted Meituan's official customer service, Meituan said that they and Starbucks do have such a business, there are special personnel in charge of this area, and the merchant Starbucks docking. At present, it has cooperative business with some stores in Jinan, but which ones are specific, and do not want to say more.
Starbucks official response: no presence in any third-party takeout platform
However, when the reporter asked Starbucks China regional staff to confirm, Starbucks denied this partnership. Starbucks, a staff member of the China Regional Public Relations Department, said that Starbucks currently has no formal business cooperation with any third-party delivery service platform in China. It has been learned that Meituan has Starbucks takeout online.
On this issue, Starbucks China regional head said that it will conduct an investigation. But consumer Xiao Chen has more worries in his heart. 'what I'm worried about now is who should I go to if there is a quality problem in the middle link? 'Mr. Chen said. People looking for Starbucks won't admit it. If you are looking for a delivery person, he will say that he bought it in a Starbucks coffee shop, but he just can't figure out who will bear it.
The reporter consulted he Tao, a lawyer at Taihetai (Jinan) Law firm, and lawyer he Tao said that if the takeout platform says it is cooperating with Starbucks and Starbucks denies it, the takeout platform may constitute infringement; but if the takeout platform does not show "cooperation" and the merchants on the platform only provide "errands", there is no infringement problem. In fact, what consumers really care about is whether the cup of coffee is safe, because once something goes wrong, it is not easy to identify the responsibility, and disputes will inevitably arise. To this end, lawyer he Tao suggested that you should be careful when choosing a takeout service.
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