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What about the consumption card issued by the coffee shop owner after his death?

Published: 2026-08-02 Author: World Gafei

Last Updated: 2026/08/02, Recently, a consumer in Changshu called our hotline to report that she had applied for a recharge card in a local coffee shop, but the boss had passed away. She wants to ask: can I get the money back? It turned out that Ms. Wang, a citizen of Changshu, recharged a local Laiya Coffee member a year ago, which was worth 1,000 yuan at that time, but then she found that the coffee shop was closed. After several twists and turns, she learned that

Recently, a consumer in Changshu called our hotline to reflect that she had a recharge card at a local coffee shop, but the boss had died. She wanted to ask: Can the money be returned?

It turned out that Changshu citizen Ms. Wang recharged a local "Laiya Coffee" member a year ago. At that time, she recharged 1,000 yuan, but then she found that the coffee shop was closed. After several twists and turns, she learned that the owner of the coffee shop died of illness. Although she sympathized with the boss's early death, she still had hundreds of yuan on her membership card. She hoped to recover her rights and interests.

For this reason, the reporter contacted Changshu City Consumer Protection Committee, the person in charge said, the owner of the coffee shop has indeed died due to major diseases, the coffee shop also closed during its serious illness. For such a situation, the Consumer Protection Committee also received complaints from other consumers. The Consumer Protection Committee had contacted the boss last year when he was not ill and returned some customers 'prepaid card cash by means of shop posting announcement registration, but there were still some customers who did not register or register and did not get a refund. At present, because the boss has passed away, it is difficult to realize the refund through coordination. It is suggested that consumers can solve the problem through legal means.

In this case, lawyers said that if the cafe was a limited company, consumers could find their company and apply for a refund; if it was an individual business, it could be borne by the heir within the scope of the inheritance.

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