Refund "kick the ball" well-known chain stores do not recognize their own "VIP diamond card"?

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Blue Bay Coffee is a well-known restaurant chain enterprise in Nanjing area. It has been established for nearly 20 years, and its price is welcomed by many people. Mr. Wei, a citizen of Nanjing, is an old customer of Blue Bay Coffee. A few years ago, he had a VIP diamond card, which has been recharged and swiped, with a total amount of twenty or thirty thousand yuan. Unexpectedly, last year, the card suddenly could not be used, the clerk said it was "the machine has a problem", asked him to pay cash, and wrote a note to him, promised to refund the cash. But Mr. Wei ran four Blue Bay coffee shops before and after, his legs were broken, and he didn't return a penny.

Mr. Wei told reporters that this blue bay "VIP diamond card" he was in seven or eight years ago, because of work needs, before 2017, he will spend 5,000 yuan every year in blue bay. He has been charging money and swiping cards into this card. The place of consumption is mainly in Lanwan Store on Jiqing Road, which is close to his residence.

On January 29,2018, Mr. Wei spent more than 140 yuan at Blue Bay Coffee Shop located at Zetian Hotel, No.198 Jiqing Road. He intended to pay by credit card normally. Didn't expect the clerk to operate many times also failed, told him that although the card has money, but because of "machine failure" brush up. The clerk asked Mr. Wei to pay cash and wrote him a note saying that he could return cash next time.

The reporter saw that the note read "because the machine has problems, so receive 144 yuan in cash consumption, the next time from the membership card minus, return cash." The date is January 29, 2018, and there are signatures from Blue Bay staff and red stamps from Blue Bay Coffee.

However, Mr. Wei did not go to the store for consumption for a long time since then. On January 22 this year, Mr. Wei came to this Jiqing Road Blue Bay coffee consumption, a total of 149 yuan, in the brush "diamond card" checkout, the store told him now can not swipe the card, must pay cash. Mr. Wei suddenly wanted to go before the "white strip" has not been cashed, he took out a note from his purse and asked the other party to cash it. Store said, they are franchised stores, no refund, to refund must go to the head store refund. The staff wrote two "head store" addresses on the note to Mr. Wei, one in Block A, Building 1, Guorui Building, No.359 Jiangdong Middle Road, and the other in Jinlun Store, Xinjiekou. Helpless, Mr. Wei had to pay cash settlement of this consumption, and took the note away.

For Blue Bay Coffee Shop twice did not "recognize" his "VIP diamond card", Mr. Wei expressed very angry, because now there are about 600 yuan balance in the card, he intends to go to Blue Bay head office to return the card, and ask the other party to cash "white strip" indicated on the 144 yuan cash.

On February 11, Mr. Wei first came to Blue Bay Coffee Golden Wheel Store. However, the other party staff told him that they did not accept this kind of thing here, and had to go to the Blue Bay Coffee Head Office at the north gate of Mochou Lake Park to return the card. On the same day, Mr. Wei went to the North Store of Mochou Lake Park, but the store told him that it would not be accepted here and asked him to go to the Blue Bay Store on Jiangdong Middle Road.

Two shops ran down, Mr. Wei had run out of time, that day did not go again. On February 19, Mr. Wei came to the Guorui Building Store in Jiangdong Middle Road of Lanwan Coffee and asked for card refund. The staff of the store told Mr. Wei that the leader was not present and replied to the leader tomorrow. Moreover, the card refund should contact Jiqing Road Store to return the card. They will not return it here. For Mr. Wei's "white strip", the staff of Guorui Building Store called Jiqing Road Store to inquire about the situation in front of Mr. Wei. The other party said that the credit card machine in the store could not be used, but the staff of Guorui Building Store told Mr. Wei that they had not known about this situation, and Jiqing Road Store had not reported it to the head office.

On the afternoon of March 13, the reporter contacted the headquarters store of Shanglan Bay. Staff told reporters, in which store do card, can only be used in this store, return card also want to return in this store, other stores and headquarters can not return card. For Jiqing Road Store more than a year can not brush "Blue Bay Card" situation, the staff said "or the first time to hear", will reflect this matter to the headquarters leadership.

If the branch "intentionally" does not recognize its own card, does the headquarters have any management measures? The staff said, To see whether the card store is a direct-sale store or a franchise store, They can only manage direct-sale stores; If it is a franchise store, Headquarters also can not manage. "The franchisee is owned by their boss. After joining, the boss will manage it himself. We can't control it."

So far, Mr. Wei has not received any reply from Blue Bay Coffee. He thinks, From January 2018 to February 2019, Jiqing Road blue bay shop credit card machine has been "fault", But not maintenance, This itself has a big problem, Is not responsible for cardholders; At the same time, he thinks this also reflects the blue bay coffee chain management chaos situation, Because consumers are directed at the reputation of blue bay coffee card consumption, As for the so-called direct-sale stores, Franchise stores, Ordinary consumers simply do not know what the difference is. Mr Wei said he had complained to the Nanjing City government's "12345" hotline about the problem, but had not received a reply.

Article reproduced from: Yangzi Evening News (Reporter Jiao Zhe Intern Chu Zhen)