Luckin Coffee is a hot search! Why are there so many ice cubes in the drinks in the coffee and milk tea shop?

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Recently, a number of consumers have reported on the Internet that the problem of too much ice in Ruixing iced coffee and less cups after deicing has aroused widespread concern.

The topic "Luckin Coffee was complained about half a cup left after de-icing" reached the top of Weibo's most popular search yesterday. The cause was that a netizen posted on Little Red Book: "Lucky's ice dissatisfaction cup is getting more and more outrageous" and uploaded the photo of the two cups of coffee he got.

A number of netizens in the comment area said one after another that they had also encountered a low amount of deiced coffee. Among them, one netizen "manually de-iced" the iced milk coffee he bought, which was more than half less than the full cup of coffee marked "de-iced" when a colleague placed an order. Many netizens added that "half a cup is left after de-icing". "Lucky's raw coconut latte is to find a latte in the ice."

In view of the problem of "a large proportion of ice cubes", some netizens noticed that in addition to Lucky, other chain brands will also operate in this way. "Starbucks does not have enough ice milliliters", "not only coffee, but all milk tea has more ice than water." If you want the coffee cup to remain the same, "you can drink hot, hot basically full cup."

In fact, with regard to Luckin Coffee's complaint about too much ice, in the past two years, some netizens on the social platform have been posting "speechless incidents" they have encountered, and taking photos of their "full glass of ice" to show everyone.

"I seem to understand why Lucky was able to turn losses into profits this fiscal year." I bought Ruixing's ice latte. When I first inserted the straw, there was so much ice that I couldn't even insert it to the end. "Lucky's ice is free!" "the ice is blocked by the suction pipe!" "did I pay for a glass of ice?" "as long as I drink fast enough, I want to dilute my raw coconut latte!"

As for the netizens who raised questions on the Internet this time, Xiao Hongshu Ruixing's official account said immediately in the comment area that "the specific situation will be checked immediately." The consumer was also contacted later, admitting that "the amount of coffee cups is really small."

According to a video report from Nine Party News, after contacting Ruixing's official customer service by phone, Ruixing responded to the incident by saying that drinks in stores are made in accordance with a unified formula and standard process, with a fixed amount of cups. "this situation will be fed back to the relevant departments, and the training management of the stores will be strengthened in the later stage."

In addition, Lucky customer service also emphasized how customers can operate complaint orders. "if there is another problem with the drink you ordered, you can call us from the mobile phone number where the order was placed, and we will assist you in dealing with the order."