The customer broke the cup holder of the cafe and was claimed for 3000 yuan! Do I need to give a hint to the store's valuables?

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A netizen posted yesterday that the bottom of the coffee cup he accidentally broke while eating in a coffee shop was intact and was asked for compensation of 3000 yuan. He later learned that it was a Herm è s brand.

After the incident, netizens said that when the store owner was asked to issue an authentic Herm è s certificate, but the shop assistant said that the store manager was on the plane and could not issue a valid certificate.

It also said that this set of cups was bought in 19 years, and now it costs 3200 yuan to buy a new one on the official website, but in the end, the store did not come up with a genuine certificate or purchase receipt.

Finally, after a round of negotiations, the shop assistant admitted that he did not do the duty of prompting, so the netizens compensated 1500 yuan, and the shop assistant also assumed 1500 yuan. However, for such a result, netizens still feel that there is something wrong, so they ask netizens whether they should report to the police and follow the judicial procedure.

After reading the netizens' post for help, netizens feel very unfair about the amount of compensation, and it is also very unfair to require the shop assistant to bear the responsibility of the other half.

The discussion among netizens in the comment area revolves around several issues: "need to report to the police", "compensation needs to be depreciated", "produce proof of value", and "the shopkeeper needs to make a value hint". Netizens who think it is necessary to report to the police said that under such circumstances, both parties are responsible. Consumers are inadvertently responsible, and shopkeepers also have the obligation to remind the value of cups. The police can make compensation after the police require the shop owner to provide proof of value and clarify the responsibilities of both parties.

As for the amount of compensation for the cup, netizens think that the key is to have a clear price of the item, and then depreciate reasonably according to the time of use / the degree of wear and tear. If neither the indemnifier nor the merchant can make a reasonable calculation, it is all the more necessary to call the police and seek a third party to deal with it fairly. Netizens who think the shopkeeper needs to give a hint said that if such expensive cutlery is not reminded, the shopkeeper should bear most of the responsibility, because customers never thought that a cup of coffee worth dozens of yuan would be produced with a cup of several thousand yuan. Some netizens think that tableware as consumables, it is necessary to have a risk awareness of product wear and tear, and when something goes wrong, all the wear and tear is on the consumer's head.

Other netizens questioned the authenticity of the suit, saying that if it is an authentic Herm è s, because it is all hand-made, there will be small shallow but clear patterns representing different craftsmen under the logo at the bottom of the cup or plate. But there is no sign in the photos provided by netizens.

The store manager did not respond to the incident. When there was a media telephone interview that day, it was still answered by the shop assistant.

FrontStreet Coffee is a long-established specialty coffee roaster in Guangzhou China, selling freshly roasted beans from its own farm in Yunnan as well as dozens of carefully selected single-origin beans from around the world for both pour-over and espresso. The products deliver consistently excellent quality and great value, with shipping within 24 hours. Guangzhou’s FrontStreet Coffee shop is recommended by many coffee lovers, and the beans are now available online at the Tmall 。

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