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Lucky again because of this issue hot search, shop assistant: ice also costs

Published: 2026-05-13 Author: World Gafei

Last Updated: 2026/05/13, Luckin Coffee, who was once again complained about ice cubes this morning, also went viral on Weibo. In the past 10 days or so, similar incidents have been staged twice in half a month since Ruixing was last complained about "removing ice and leaving half a cup after ice." On March 25, a woman in Heze, Shandong Province posted a video message saying

This morning, Ruixing Coffee was criticized again because of ice cube problems, and it also appeared on Weibo hot search. Only more than ten days have passed since Ruixing was last criticized for "half a cup after ice removal and less ice," and similar incidents have been staged twice in half a month.

On March 25, a woman in Heze, Shandong Province, sent a video saying that she bought a cup of raw coconut latte at the original price in Ruixing Coffee Mini programs. After drinking three or four mouthfuls, it was gone, and the rest were all ice cubes. After this video was sent out, it caused a lot of resonance and discussion among netizens.

In this regard, many netizens in the topic of their own lucky "coffee photos", you can see as long as drink faster, the basic cup will be left with half a cup of ice,"ice too much, 20 a cup of coffee, a few mouthfuls empty." Some people joked,"a lucky half cup of ice","obviously sell ice, but also sent you coffee!"

Some netizens said that "Lucky has always been like this","Go to Starbucks or similar coffee shops, order similar ice products are the same", and left "can also note less ice or ice" order advice.

According to Jiemu News, Ms. Zhang wanted the clerk to remove some ice, and the clerk said,"There may be only half a cup to remove the ice." This makes Ms. Zhang feel very helpless,"I only drank three mouthfuls, all ice."

The video taken by Ms. Zhang shows that after she finishes her latte quickly, there are still plenty of ice cubes in the transparent plastic cup. Some netizens left a message at the bottom of the video saying that they should wait for the ice to melt before drinking. Ms. Zhang replied: "The third mouth is like drinking water, don't say wait for the ice to melt."

On the 28th, the reporter of Jiemu News contacted the Ruixing Store. The clerk informed that the raw coconut latte in the store is divided into ice drink and hot drink. Among them, the cold drink of raw coconut latte itself is only half a cup, the other half a cup is ice cubes; hot drink of raw coconut latte is close to full cup. The reporter expressed doubts: If so, it is obviously more cost-effective to buy hot drinks, who is willing to buy ice drinks? The clerk said: "You can't count it like this. The ice cubes in the ice drinks themselves cost money."

In response to this incident, journalists contacted Ruixing Coffee's national service hotline. Customer service said that after ordering, the store is made according to a uniform formula ratio, with a fixed amount of cups and ice. If you encounter any problems after ordering, you can communicate with the store or contact customer service for handling. As for whether half a cup of raw coconut latte is ice, whether this conforms to the formula and process, the staff did not respond positively.

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