Damage expensive hand-made pot, escape without compensation?

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Nowadays, when operators of every industry open their doors to do business, they often encounter all kinds of customers, including enthusiastic, kind, picky and unruly. On the evening of October 13, the owner of a coffee shop posted that he had met a customer and broke a handmade pot (firewood pot) in the shop, and the guest was going to drive away directly and secretly, but fortunately he was stopped by the clerk.

The shopkeeper said that the two sides began to negotiate compensation, according to the value of the pot after a discount of about a few hundred yuan compensation (the damaged pot will also be given to guests). When the guests heard the amount of compensation, the immediate reaction was "the shopkeeper is blackmailing" and "how can the firewood kettle be worth hundreds of yuan?" In the end, he left without compensation. In this regard, the shopkeeper can only complain: "kneel to beg, such guests do not come to my shop!"

In the comment area, some netizens questioned the amount of compensation for the damage to the hand-made pot: "do you use such an expensive pot in the coffee shop?" Show her the spending record, or you won't be satisfied if you just say a few hundred yuan. So, would it be better to have a cup of coffee worth more than ten yuan in containers of hundreds or thousands of yuan? Obviously not, expensive utensils may have no practical function other than to provide ornamental.

At this time, a netizen who knew about handmade utensils said in the comment area, "A few hundred yuan of firewood pots is a big advantage. Our store has firewood pots from 2k." The reason is that the firewood kettle needs to be fired several times, the rate of finished product is low, and each piece is different in ash, which is unique.

Obviously, it is difficult to make a "finished product" of a firewood kettle, and it will be a pity if it is easily broken. But tableware is consumables after all, it is necessary to have a risk awareness of product wear and tear, and all losses can not be attributed to consumers when something goes wrong. But the shopkeeper was most angry not because the firewood kettle was damaged, but because the guests ran away after breaking it and the attitude of solving the problem.

Passing netizens said that "alarm handling is the most appropriate" and "it is useless to reason with him directly." In the face of this situation, we can choose to report to the police, because the alarm can clarify the responsibility of the incident, in which case both parties have the responsibility. On the other hand, if the store produces products with expensive utensils, it also has the obligation to remind the value, otherwise it will usher in unnecessary disputes.

According to the shop owner, the "hand-made pot" is from the work of artists of the Academy of Fine Arts, not bought, and because the family is engaged in the ceramic industry, so only propose the amount of compensation for the cost. If the indemnification party and the shop owner are unable to make a reasonable calculation, they should report to the police to deal with it, and the whole incident should be fairly verified by a third party.

For the shopkeeper, the original intention may be to allow everyone to enjoy the beautiful utensils, but also to make the cafe with its own characteristics. When tasting dozens of yuan of coffee, but also can enjoy the beautiful utensils will also be pleasant.

However, damage to coffee shop utensils is actually not the only one.

Generally speaking, the rights of consumers and operators often correspond to each other. If similar incidents occur, they should first admit their own mistakes and then negotiate with the shop owners about the corresponding ways to deal with them, instead of choosing to evade their responsibilities. Evasion will not solve the problem.

Photo Source: Internet

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