Coffee accessories? Rui Xing: take it seriously! Special personnel will be sent to deal with it.
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In recent years, with the increasing consumer demand, coffee and beverage brands are constantly expanding their stores and brand products are constantly innovating, but incidents of foreign bodies in food also occur frequently in our daily life.
Recently, according to media reports, some consumers reported on thepaper.cn 's complaint platform that Luckin Coffee, on the first floor of Haikou and Xin Square, had drunk a foreign body. The complaint said he bought a drink at 6 p.m. on Oct. 11 at a Luckin Coffee store in Haikou. Soon after, he found that there was a foreign body at the bottom of the drink cup and went to the store to inquire that it was a fountain accessory. The shop assistant will give feedback to the superior to deal with it.
Subsequently, the parties filed a complaint to Haikou 12345, and the process showed that the mediation failed and the store did not agree to compensation. Luckin Coffee's official customer service called the parties many times, but failed to reach an agreement on compensation. The party concerned said that in the absence of any action on the order, Lucky had unilaterally refunded the drinks he ordered at the store concerned on October 11.
From the picture sent by the netizen, we can see that there is a turquoise object in the bottom of the cup. According to thepaper.cn, because the bottom of "Orange C American style" is a darker concentrated juice, he didn't drink it as soon as he found something unusual.
At about 8 o'clock that evening, the staff of the store concerned contacted the person concerned through Wechat to apologize, saying that the foreign body occurred because the store's direct drinking water outlet was loose, causing the accessories to fall. "the accessories are food contactable accessories. It is cleaned and sterilized every day, and it will not have an impact on health." The staff member said that as compensation, he could go to the store and have five cups of coffee for free.
The party concerned said that he did not approve the shop assistant's compensation plan and asked for compensation in accordance with the Food Safety Law, but the other party did not reply. Then a person who claimed to be the manager of Lucky Cafe, through his common friend, got the contact information and tried to negotiate in private, rather than through the store, but was refused.
Some netizens in the comment area said that no one wants this kind of unexpected situation, and it's not a big problem. Let's understand each other.
Some netizens think that Ruixing's treatment plan is insincere. "when the accessories of the drinking fountain fall into the cup, the customer claims 1000 yuan in accordance with the law, and the shop owner proposes to compensate for 5 cups of coffee, which is really difficult to reach an agreement and lacks sincerity."
Some netizens pointed out that if the straw is inserted too strongly, it may also cause the plastic sheet to wither and turn into a "foreign body", but it is not necessarily a problem produced by Lucky.
After all, it is well known that Rui Xing has very strict requirements for hygiene control. On social networks, Rui Xing often "complains" about workers: "I almost thought I was working as a cleaning worker, and even washing my hands could give me a dream of washing my hands at night."
In response, the official manual customer service responded that it attached great importance to the matter and would send special personnel to deal with it, but did not give a clear compensation plan.
Generally speaking, the current food service industry needs to conscientiously perform food safety duties in accordance with laws and regulations, monitor, early warning and prevent food safety risks in a timely manner. I hope Luckin Coffee can strengthen the guarantee of service and quality in the future.
Photo Source: Internet
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