Coffee accessories? Rui Xing: take it seriously! Special personnel will be sent to deal with it.
▲
Click follow | Daily boutique coffee culture magazine coffee workshop
In recent years, with the increasing consumer demand, coffee and beverage brands are constantly expanding their stores and brand products are constantly innovating, but incidents of foreign bodies in food also occur frequently in our daily life.
Recently, according to media reports, some consumers reported on thepaper.cn 's complaint platform that Luckin Coffee, on the first floor of Haikou and Xin Square, had drunk a foreign body. The complaint said he bought a drink at 6 p.m. on Oct. 11 at a Luckin Coffee store in Haikou. Soon after, he found that there was a foreign body at the bottom of the drink cup and went to the store to inquire that it was a fountain accessory. The shop assistant will give feedback to the superior to deal with it.
![图片](https://www.gafei.com/uploadfile/202310/392d1de80439921.jpg)
Subsequently, the parties filed a complaint to Haikou 12345, and the process showed that the mediation failed and the store did not agree to compensation. Luckin Coffee's official customer service called the parties many times, but failed to reach an agreement on compensation. The party concerned said that in the absence of any action on the order, Lucky had unilaterally refunded the drinks he ordered at the store concerned on October 11.
![图片](https://www.gafei.com/uploadfile/202310/cc07751f2836418.jpg)
From the picture sent by the netizen, we can see that there is a turquoise object in the bottom of the cup. According to thepaper.cn, because the bottom of "Orange C American style" is a darker concentrated juice, he didn't drink it as soon as he found something unusual.
![图片](https://www.gafei.com/uploadfile/202310/20b2b3118ff1d1f.jpg)
At about 8 o'clock that evening, the staff of the store concerned contacted the person concerned through Wechat to apologize, saying that the foreign body occurred because the store's direct drinking water outlet was loose, causing the accessories to fall. "the accessories are food contactable accessories. It is cleaned and sterilized every day, and it will not have an impact on health." The staff member said that as compensation, he could go to the store and have five cups of coffee for free.
![图片](https://www.gafei.com/uploadfile/202310/63115958be68f2d.jpg)
The party concerned said that he did not approve the shop assistant's compensation plan and asked for compensation in accordance with the Food Safety Law, but the other party did not reply. Then a person who claimed to be the manager of Lucky Cafe, through his common friend, got the contact information and tried to negotiate in private, rather than through the store, but was refused.
Some netizens in the comment area said that no one wants this kind of unexpected situation, and it's not a big problem. Let's understand each other.
![图片](https://www.gafei.com/uploadfile/202310/c2fac9b2255e9eb.jpg)
Some netizens think that Ruixing's treatment plan is insincere. "when the accessories of the drinking fountain fall into the cup, the customer claims 1000 yuan in accordance with the law, and the shop owner proposes to compensate for 5 cups of coffee, which is really difficult to reach an agreement and lacks sincerity."
![图片](https://www.gafei.com/uploadfile/202310/67f44049842cab8.jpg)
Some netizens pointed out that if the straw is inserted too strongly, it may also cause the plastic sheet to wither and turn into a "foreign body", but it is not necessarily a problem produced by Lucky.
![图片](https://www.gafei.com/uploadfile/202310/0829141eea0710f.jpg)
After all, it is well known that Rui Xing has very strict requirements for hygiene control. On social networks, Rui Xing often "complains" about workers: "I almost thought I was working as a cleaning worker, and even washing my hands could give me a dream of washing my hands at night."
![图片](https://www.gafei.com/uploadfile/202310/dd437f89117266b.jpg)
In response, the official manual customer service responded that it attached great importance to the matter and would send special personnel to deal with it, but did not give a clear compensation plan.
Generally speaking, the current food service industry needs to conscientiously perform food safety duties in accordance with laws and regulations, monitor, early warning and prevent food safety risks in a timely manner. I hope Luckin Coffee can strengthen the guarantee of service and quality in the future.
Photo Source: Internet
Disclaimer: some of the pictures in this article come from the network, and some of the contents of the website, such as pictures, we will respect the origin of the original copyright, but due to the large number, there will be individual pictures and texts not in time to indicate, please forgive me. If the original author has any disputes can contact the website to deal with, once verified we will immediately correct, by the "coffee workshop" collation and editing, reprint please indicate, if infringement, please inform deletion, thank you ~!
![图片](https://www.gafei.com/uploadfile/202310/d2ab8a157e1afea.jpg)
- Prev
Wine + coffee? How do you make an Irish version of "sauce-flavored latte"?
Ruixing recently launched a "Maotai latte" caused a quite high craze, after all, its raw materials contain China's most well-known distilled liquor "Maotai". But in fact, in Ireland a long time ago, has opened up such a practice! Using our own special distilled liquor "whisky" and coffee
- Next
The SCA certificate is about to change, and the new certificate is more complex!?
▲ Click to follow | Daily Fine Coffee Culture Magazine Coffee Workshop recently SCA Fine Coffee Association announced the launch of a new sca skill certificate, which will replace the old SCA coffee certificate. SCA, the full name of SpecialtyCoffeeAssociation Fine Coffee Association, is currently
Related
- Gu Ming was exposed to bloody phlegm?! Municipal supervision: unable to identify
- Continue the encirclement and suppression! Cody wants to open 50,000 convenient stores and is desperate for lucky luck!
- Sudden! Eritrea announced the suspension of all Ethiopian flights. Ethiopian coffee exports are facing serious problems
- Introduction to Sulawesi Island, a coffee producing area in Asia and Indonesia
- What is the difference between a bottomless espresso maker and a diverter handle? What handles should I use for single and double powder bowls? Which handle is suitable for extraction and concentration?
- Can coffee beans be stored in the refrigerator? What should I pay attention to when freezing coffee beans? Why are the beans crispy after freezing?
- The price has increased 10 times?! How many cafes did Sam's Desserts save?
- Clang! Clang! Ruixing destroyed a large number of raw materials for products that will be sold in the market!
- Introduction to Brunka, the coffee producing area of Costa Rica in Central America
- Brazil releases report: More than 1000 cities have severe drought!