What? Met a forced order in a coffee shop?
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Recently, some netizens posted a post in Little Red Book, saying that it had encountered the behavior of "forcing an order" at Starbucks?
According to his description, the blogger had already ordered coffee and finished drinking in the store. When he went out and returned to his new seat in the store, he met a middle-aged woman without an apron with a QR code to give his order. "instead of simply recommending drinks, we agreed to have the clerk deliver them. I was going to say I ordered it, but that posture is how you feel when you sit down, "the blogger said, adding that the aunt who was forced to order at that time mumbled," the air conditioner is free. "
If it is said that because there are too many customers in the store, it is not acceptable for passers-by to sit or enter the store for the second time without spending, then there is still room for discussion. But according to the blogger's observation, there were a lot of empty seats in the store at that time. "the seats here were not full all afternoon, and there were a little more people here at the high table, no more than ten people, and the tables outside were all empty."
In this regard, some netizens encouraged the parties to complain about the store directly, to say the least, even if the blogger did not order previously, Starbucks should also provide a rest area. "Starbucks' original idea is to provide a space, whether you order it or not, although most people will order a drink, but it doesn't matter if you don't order."
However, the key words "must" and "unconditional" have triggered a new round of discussion. Some netizens believe that Starbucks has no such obligation to accept all "white whoring monsters": "what is necessary?" Is there an express rule? There are a lot of people who come in to chat so that the real coffee buyer has no place to sit. " There are also many netizens who know about the rule to explain this rule. For example, the netizen whose ip address is the United States commented: "the reason is that a few years ago, a black man in Starbucks in the United States sat without ordering, was driven out, and then protested, so Starbucks stipulates that customers who do not spend can also sit." I don't know if there is global unity. "
Then again, netizens also have different guesses about the identity of the "forced order" woman.
A Starbucks employee left a message in the comment area, saying that Starbucks does have a service to ask for orders. "Starbucks has an extension service that asks guests who are sitting and have not ordered drinks if they need to order. But this guy's attitude is a little. "
But most netizens still think that if they are Starbucks partners who provide extended services, they must wear an apron. "the first thing a partner does to work is to wear an apron, and if you take off the apron, you will get off work." Therefore, it is more likely that the other person is a scalper.
In the comment area, there are some people who popularize science about how scalpers make the difference by ordering. "if you have credit card coupons, you can exchange for a medium cup. One cup can be ten yuan short." This may also be the reason why Starbucks has repeatedly banned purchasing agents and scalpers are rampant.
The blogger added that at that time, the so-called "scalpers" were specially asked to teach the operation by their friends in aprons, and said things like "she won't". Therefore, some netizens suspect that scalpers and shop assistants may know each other. "it may be scalpers selling coupons. The clerk in this store must have dirty hands and feet to eat kickbacks, and they know this scalper. If they do not collude with each other, such people will certainly be driven away by the shop assistant." Don't go to this Starbucks in the future. By the way, if you are free, write an email to their company to complain. The headquarters will take care of it sooner or later. "
No matter whether the clerk is "forcing orders" or scalpers are rampant, since what happened in the Starbucks store has given consumers a very bad experience, Starbucks has the responsibility to clean up the problems in the store and make the "third space" more pure.
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Capital preservation is the primary goal of the coffee shop at present!
▲ click to follow | Daily boutique coffee culture magazine coffee workshop "can't handle it!" At least 30,000 + coffee shops have quietly closed down. . " "the industry reshuffle is coming: more than 40,000 cafes in China have closed in 2023." more than 40,000 have closed down. where is the way to survive? Coffee shop crisis, tens of thousands of entrepreneurs are stretched. "
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