The customer asked for ice cubes for emergency rescue. Lucky employee: According to regulations, it cannot be given!

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Yesterday, a post about "Lucky does not give ice cubes" caused heated discussion among netizens.

The blogger who posted the post said that he had just placed an order for a cup of coffee in the store after his child was hit on the head and wanted to ask Rui Xing's clerk for some ice cubes to reduce the swelling. Unexpectedly, after my explanation, the shop assistant was always unwilling to provide some ice cubes, but put down the words "We don't give ice cubes, you go to the opposite KFC and ask for it."

Although the blogger finally got a glass of ice from KFC to deal with her child's injury, she was also outraged by the tortuous process of "asking for ice". In her view, when customers need ice cubes for emergency, the shop assistant could have given convenience and helped others, but he did not consider the situation of the guests and strongly refused her request, which really tarnished the good impression of Lucky in her heart.

It is no longer uncommon for Ruixing employees not to give ice cubes alone, and complaints from consumers who "fail to get ice" can be seen on social platforms. Whenever such posts appear, employees will spontaneously explain to netizens that the rigid rule of "no ice" has existed for a long time.

According to them, some people asked for ice cubes from stores and sent them to the testing department for testing, which led to economic disputes over food safety, seriously affecting the brand image and future development. Since then, Lucky has issued regulations that employees are not allowed to provide ice cubes directly to consumers, and the monitoring on the bar will be monitored in real time, and bonuses may be deducted if someone is found to have illegally given a cup of ice to customers.

In addition to Lucky, Starbucks, Cuddy, McDonald's and other chains also have similar rules on "no ice cubes for consumers." even practitioners of some private beverage stores say that in order to avoid food safety disputes, they will also refuse guests' requests for ice cubes.

However, the feedback from bloggers is completely different from what the store staff are worried about. The consumer urgently uses ice cubes to reduce the swelling of the child, which is a special case. If the clerk gives ice cubes, it is timely help for customers, which can not only win favor for the store, but may also encourage customers to become loyal users, which is an act of kindness to kill many birds with one stone.

After all, "rules are dead, people are alive", and employees can be flexible according to the urgency of the situation, instead of repeatedly refusing them in accordance with the cold rules and regulations of the enterprise, which not only arouses the dissatisfaction of the guests, but also shows that the brand is impersonal.

In this regard, a shop assistant said that in fact, it is not without compromise. Ice cubes are semi-finished products, which are not supposed to be included in the category of products that can be sold, but if water is added to a glass of ice, the ice-water mixture becomes a finished product that can serve meals, which does not violate store regulations and meets the needs of customers.

However, this kind of flexibility is not allowed in every store, so the clerk will give another suggestion that will not allow himself to be fined, but can also help customers solve the problem-"go to the opposite KFC."

Picture from: Internet

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