Text message bombing! Customers feedback that the cup size is too small and the store is suspected of retaliation

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Recently, some consumers reported on social media that they bought only half a cup of milk tea from a tea company, and after feedback with the merchants, the problem was not solved, but was bombarded by text messages and harassed by the navy army. Suspected retaliation.

A few days ago, a netizen in Jiangsu posted a complaint that he only got half a cup of milk tea he bought in Cha Hua, and the official @. At the suggestion of other netizens, she contacted the merchant to see if she could make a new cup, but the other party said that because she ordered a hot drink, the foam would melt faster, so it "looks like there is only half a cup". When she asked again whether "half a cup is normal", the shopkeeper said it was all done according to the standard.

Netizens said that after feedback with merchants, the phone was quickly bombarded by a large number of harassing text messages, suspected of retaliation, and finally chose to report to the police. Netizens mentioned that although they received a phone call from the brand party later, they said they would give compensation. But the water army that harassed her never stopped, and the merchant in charge of the product did not apologize, even saying that she "deliberately took the rhythm."

On the afternoon of July 28, the official account of Cha Hua Nong issued an apology, saying that the consumer ordered drinks in the store on the evening of July 24 and did not meet the production standards after picking up the meal, but the store did not further deal with it. this is the lack of product standardization and service in the company's stores.

In response to netizens' feedback on the purchase of "water army" and bombardment of text messages in stores, the tea party said that the problem was serious, the brand had actively involved in the investigation, and the company would not tolerate it and severely punish and rectify it. and continue to follow up to give you a satisfactory answer.

Four hours later, that night, Cha Hsiu Nong responded again that the brand had never hired any water army to attack consumers. For "using harassment software to retaliate against guests", the police have been involved in the investigation, and the brand will cooperate fully to restore the truth.

In addition, the company deeply apologizes for the bad experience caused by the milk tea production. at the same time, there is an excuse for the product quality in the store, and consumers can change it for free if they are not satisfied with the drink. in the follow-up, the company will strengthen the product quality requirements and management of the store, and punish and rectify the store.

It seems that netizens in the comment area do not intend to "pay the bill" for the apology statement and response of the official account of Tea talk. Many netizens think that the way the brand is handled in this incident is really improper, which is that its stores are "short of two" when producing, and it also involves divulging customers' personal information, so they should apologize and compensate consumers first, and close the stores involved, rather than a simple sentence of "full cooperation".

According to public information, tea party is a tea brand in Xi'an, which belongs to Xi'an Bamutian Catering Management Co., Ltd. It was founded in November 2016 and opened its first store in Xi'an in December of the same year. At present, the number of stores of the brand in the country has exceeded 600.

Picture from: Oriental Finance and Economics, network screenshot

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