Being scolded instead of getting the meal? Mixue Ice City employees were exposed to have bad attitudes

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Recently, according to Xiaoxiang Morning News, a woman in Shenyang posted a video the day before yesterday, claiming that the clerk at a local Mixue Ice City store had a bad attitude.

The woman posted an article saying that she had placed an order in advance to buy three drinks in order to be able to pick up the meal immediately at the store. I went to the wrong store halfway through, and more than ten minutes had passed by the time I placed an order at the store. She thought that her order had been made, so she asked the clerk for her order code. The clerk confirmed with her that she was busy behind, but did not tell the customer whether they needed to wait, nor did he give her the prepared drink.

Perhaps because he could not get the drink, the customer was dissatisfied and had a dispute with a male employee wearing Mixue Ice City overalls at the scene. According to the video recorded by the customer, you can clearly hear the male shop assistant telling her,"If you want to eat, go away if you don't eat." When the customer suggested,"Then refund it," the male shop assistant responded,"Just refund it online. I told you, you can't do it until the store does it for you, and you have to be stubborn for us."

The customer admitted in the article that his tone was impatient and angry, but did not say anything too much. The male shop assistant actually told her to "get lost.""The most outrageous thing was that he took out a bag of what I ordered from the cabinet and gave it to me. They made it, but they wouldn't give it to me? What does it mean? "。

This encounter attracted the attention of netizens after the video was published. After watching the video, some users said that the clerk's actions were outrageous.

However, after learning that what the customer bought was ice drinks, some people pointed out that in order to ensure the taste of the drinks, some beverage shops do wait until the customer arrives and confirms before starting making them. All the women ordered were iced drinks. At a time when the temperature was high, the shop assistant was worried that customers would not be able to pick up the meal in time, so it was understandable to wait for someone to arrive and make it.

However, more people believe that the video was taken temporarily by consumers after the conflict broke out between the two sides and did not reflect the cause and effect of the complete incident. Therefore, it is difficult to judge the responsibilities of both parties based on a few sentences in the video. However, some people said that no matter what the specific matter is, as a service practitioner, it was inappropriate for the male shop assistant in the video to say to customers that he "likes to eat, but doesn't want to eat and get lost".

In response to this matter, a reporter from Xiaoxiang Morning Post contacted a staff member at the store involved yesterday. She explained that the specific circumstances of the incident could not be explained for the time being."The shop assistant involved has been fired by us and has already compensated her." In addition, the reporter called the official service hotline of Mixue Ice City, and the staff said that it had been recorded and would feed back to relevant departments.

Picture from: Internet

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