New product formula on the wall! All members of Lucky "make cheat notes" in public?!
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Yesterday, Ruixing launched the light milk tea series, which provides hot and cold sweetness, large and small cups, caffeine and other options, greatly facilitating customers' choice. But in Ruixing's view, giving convenience to customers means giving them "torture."
It is understood that the new product is divided into light curry version and non-curry version, the cup type is divided into large cup and oversized cup, coupled with different temperatures of cold and hot, each different combination will change the proportion of various ingredients, so after some arrangement and combination, this cup of light milk tea has 8 recipes corresponding to different needs.
The task of writing down eight recipes with little difference at once is dissatisfied with those who suffer from memorizing the formula. Before the new product goes on the shelves, many people recite it and complain that the new recipe is too hard on their brains. But some people think that as long as they make a few cups, the new recipe will naturally be remembered. But after practice, migrant workers have realized that it really doesn't work if they don't remember the new formula in advance!
Many people said that after the light milk tea was launched yesterday, it made people complain incessantly. They not only have to shake milk tea according to customers' orders, but also make other hot-selling items as usual, and maintain the timely production rate of the store. This makes the shop assistant's brain need to run at a high speed, as soon as you see the label, you have to confirm the formula as quickly as possible and make it quickly.
There is no doubt that the light milk tea with 8 recipes is a great test for employees during the burst period. Some employees said that after they saw the label, they would always take some time to think about how to make it, which greatly affected the efficiency of beverage production.
Therefore, after several rounds of baptism, workers have to admit that "good memory is not as good as bad writing". They may list the different requirements of light milk tea one by one with tables, or write a concise production process combined with their own memory habits. and then paste the cheat sheet in a conspicuous position at the bar in case you can't remember it for the moment.
Lucky to keep users fresh, the speed of new products is fast, so for employees, quick memorization of recipes can be said to be an important work skill. If you are an experienced worker, you may already have your own memory knack. As long as you find certain rules, you can easily master the formula of 30 or 40 drinks.
However, this time, even some old employees have to post the new formula on the wall. They say eight drinks with recipes are difficult not only for inexperienced newcomers, but also for skilled workers who memorize too many recipes. Once it comes to the chaotic moment of the surge in orders, they will inevitably fall into the dilemma of brain downtime, and confusion will lead to mistakes, slowness and so on.
However, although the recipe cheat sheet was posted on the wall, some shop assistants said bluntly, "my eyes are rulers, and my hands are called." as soon as they reached the peak, they began to play casually, pouring all kinds of materials directly into the cup, saving time and effort. It can also produce products quickly and ensure the rate of timeliness. That's the taste, but it's a little arbitrary.
Picture from: Xiao Hong Shu
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