Unopened mooncakes are split in half! Starbucks quality control is questioned!

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With the Mid-Autumn Festival getting closer and closer, more and more people buy and send moon cakes. Starbucks, which has been selling mooncakes for more than 20 years in the coffee industry, has become the object of complaint, but there are still some people who take their own mooncake vouchers and give them to relatives and friends when the holiday season is approaching.

Recently, a netizen posted that he had bought a limited box of Hong Kong-style moon cakes from Starbucks. The moon cake has three flavors and six moon cakes, which are small in weight but delicately packaged. It is very suitable for customers to give them away for their own use.

However, when she opened the gift box, she was surprised to find that one of the moon cakes had split in half without opening the outer package, and there was no printing on the right half of the moon cake. Seeing that the moon cakes they bought have become like this, customers are filled with emotion, on the one hand, they are glad that they found the problem first, rather than blankly giving away the gift box with the quality problem. On the other hand, they are worried about the quality control of Starbucks mooncakes, believing that they have not controlled the quality of their products well.

Coincidentally, some netizens in the comment area of the post also said that in the same gift box they received, two moon cakes of the same taste had very different shapes, including two black marks on one piece of moon cake. it is difficult to tell whether these marks are mold or too thin without unpacking the package.

It is understood that this batch of Hong Kong-style mooncakes is a limited gift box launched by Starbucks for some areas. An employee said that in order to avoid a similar situation, his store would let guests open the inspection before taking it away. However, some customers said that not all stores will remind customers to check gift boxes.

In addition to quality control problems, some netizens reported that some Starbucks stores in their area had run out of moon cakes. They said that the recent period should be the peak period for customers to pick up gift boxes with moon cake coupons. According to the official procedure, guests who already have moon cake coupons fill in the reservation information after receiving the text message and pick it up at the store within the agreed time.

However, in some areas, when making an appointment to pick up moon cake gift boxes, customers found that their nearby stores showed "insufficient inventory". After trying several stores, they were unable to make an appointment due to lack of stock. Although he finally got his own moon cake gift box after communicating and negotiating with the store manager, the twists and turns of the process made consumers haggard, and they could not understand why some stores were out of stock a week before the Mid-Autumn Festival.

Starbucks employees revealed that there is indeed a shortage of moon cakes in some Starbucks stores in some cities, and no replenishment will be arranged in the future. And as the festival approaches, more and more stores will not be able to pick up mooncakes, and even the whole region will be out of stock, so guests with mooncake coupons had better make an appointment to pick up the goods as soon as possible.

The employee also said that if the guests do not receive the mooncakes before the festival, according to the usual practice in previous years, the authorities will not refund the money, but will convert the mooncake coupons into a certain number of beverage coupons and distribute them to member accounts. But the specific compensation plan will not be known until after the festival.

Picture from: Xiao Hong Shu

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