Do you have to charge twice for American milk with 50ml?! Ye Pi: It has been rectified

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Recently, a social media post about Piye's charge for oatmeal milk has aroused discussion among netizens.

The poster said that he had the habit of adding a little oatmeal milk to the American style when drinking hot American style, so the takeout platform specially chose the option of "adding oat milk ¥2" when issuing an order. However, after receiving the drink, the customer found that the color of the drink was dark and had doubts about the content of oatmeal milk added to the drink, so he reflected it to the store.

In the chat transcript, the store staff explained that "American oatmeal milk is added with 30ml", that is, it costs 2 yuan for each addition of 30ml oatmeal milk. If customers want to add 50ml oatmeal milk to American style, they need to pay an extra 2 yuan and note "as long as 50ml", otherwise the clerk will add it according to the number of oatmeal milk purchased by the customer.

When the customer asked how to add the ingredients, the staff member pointed out that in the feeding area of the store menu, there is an option of "changing oatmeal milk", which customers can use to customize the coffee that suits their taste. However, the customer believes that the definition of "changing oatmeal milk" should be "oatmeal milk charges 2 yuan for milk in the drink", rather than "2 yuan for oatmeal milk with 30ml".

It is worth mentioning that when the netizen consulted the official WeChat Mini Programs customer service on the issue of "American coffee and oatmeal milk", he got a completely different response from the store.

Customer service said that if customers choose "plus oat milk ¥2" when placing an American order, oatmeal milk about 50ml will be added to their drinks. If you need a little more, you can tell the clerk through the remarks without mentioning whether there is a need for overcharge.

Although the American way of adding milk is a minority, there is no shortage of consumers who will like the taste brought by this combination, so whether it is Starbucks, COSTA,% Arabica and other chain brands, or ordinary independent cafes will provide milk service to meet the needs of some guests.

However, practitioners revealed that each cafe has its own set of charges for American milk. Some are free of charge for a certain amount of milk or oatmeal milk, and a certain fee is charged if it is out of range; some are free to add milk and can be exchanged for oatmeal milk; others will not ask guests to pay extra no matter whether they add more or less, milk or oatmeal milk.

From this point of view, it is reasonable for Pi Yeh to charge the guest for adding milk, and the customer also said that he was not dissatisfied with the charge. She said bluntly that what puzzled her was actually the two statements of the store staff and the official customer service.

In her view, since Piye has provided American-style milk service, it should have its corresponding production standards and charging methods, instead of having a set of guidelines both online and offline, as now, so that consumers do not know how to order to meet their needs.

Yesterday, after repeated feedback to the authorities, the customer said he had received a call from the local regional manager, who apologized for the consumers' unpleasant experience. and promised to carry out a comprehensive overhaul of all stores across the country, including online ordering platforms, including Mini Program and third-party delivery platforms, with prices clearly marked on the ordering interface.

At present, the rectification and reform has been fully implemented, and the charging standards for American milk have been clearly marked on the order pages of each platform.

Picture from: Internet

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