Open the cover and see dozens of ants! Ruixing has another food safety issue

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Recently, some consumers posted that there was a food safety problem in the drinks they bought from the school's lucky store.

The customer posted a picture saying that after he got the drink that morning, he wanted to take off the lid and pour it out. Did not want to open the lid unexpectedly saw dozens of small black spots floating on the liquid surface, take a closer look at these black spots are ants, a few stick on the cup lid, most of them in the drink.

The scene in her eyes made consumers feel surprised and angry, and she immediately contacted the store staff to reflect her situation, hoping to get an explanation and proper handling from the other side.

Netizens who saw the post expressed support for consumer rights protection, and many people left messages saying that they had drunk flying insects and other foreign bodies in their lucky drinks, suggesting that the customer could solve the problem more quickly through 12315 feedback.

But there are also questions about the source of ant carcasses on the liquid surface. In the public impression, Ruixing has always been strict in food safety control, the work bar is often clean and tidy, employees also have to operate in accordance with the requirements, there should not be such a serious omission.

It has also been pointed out that employees should notice anomalies when packing such a large number of ants in drinks. After all, as the Ruixing workers in the comment area said, once a store is complained about food safety by customers, the most serious punishment is the dismissal of the store, so employees should not be careless enough to hand over a drink with dozens of ants floating in the hands of consumers.

While onlookers were discussing "where did the ants in the cup come from", customers received responses from the stores involved.

The store admitted that it was the clerk's negligence that caused the consumer to open the lid to see the ant, thinking that the sweet ant may have climbed down the pipe into the bottle of syrup, and this customer's order was the first cup in the store of the day. so the clerk did not notice the anomaly in the syrup bottle at the first time, so he added the syrup mixed with ants to the drink to make a drink.

Although it was an accident, the store staff apologized to the customers when they found the problem and said that they would replace the whole bottle of syrup and operate the bar to re-eliminate virus to avoid a similar situation. Lucky customer service contacted consumers by phone and offered them a compensation plan for five coupons.

However, customers are not satisfied with the plan, saying that they have called 12315 to report on the situation, and the relevant departments will take you to investigate the situation. She said that she is still waiting for the authorities to give a follow-up compensation plan.

Netizens who support consumer rights protection believe that the food safety accident is serious, and although the store has apologized many times and taken it as a warning, the compensation proposed by the customer service is somewhat improper, and the money for the order should be refunded in accordance with relevant laws and regulations. and give consumers reasonable financial compensation, rather than prevaricate injured customers with a few coupons.

Picture from: Xiao Hong Shu

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