Cha Yan was complained about not giving hot water! Netizen: Ungrateful

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Recently, a complaint post about a pleasant complexion on a social platform has aroused discussion and heated discussion among many netizens.

The poster said that not long ago, he was in the local commercial square in Changsha, because his pregnant friend was not feeling well, so he wanted to ask for a cup of warm water from the milk tea shop. First, she found a pleasant-looking store, and after a long queue to the front desk to show her needs to the clerk, the staff said that the store had no cups for the time being and could not pick up water for the guests.

And when he went upstairs to the overlord tea concubine, the store staff received a large cup of warm water without saying a word after learning the customer's needs, which solved the urgent needs of the parties. The very different reception methods of the two milk tea shops made the poster have a different view of the brand, saying bluntly that he should support the well-intentioned tea concubine after this incident.

After the post was released, many onlookers thought that in the incident told by the poster, "the service of the overlord is indeed more tender than the tea face," and affirmed the practice of the overlord tea concubine.

However, some Hunan netizens do not agree with this view. In the impression of the local people, the shops with a pleasant tea face will always provide customers with a variety of heart-warming services, such as free drinking water, first aid medicine, umbrellas, and so on. Passers-by can go to nearby stores for help if they need them, so they are one of the representatives of warm tea shops in the minds of many people.

Regular customers say that passers-by usually need drinking water and can use disposable cups provided by the store to pick up water from the drinking bucket in front of the bar, without having to wait in line as the poster said. Based on their knowledge of the store, they thought that the customer might have run out of drinks and the clerk would not be able to pick up the water.

The tea beauty staff also explained that the store has clear regulations on the use of paper cups, and if they use beverage packing cups to fill customers with free hot water, they have to bear the cost of packing cups themselves, so the store can only provide ordinary disposable paper cups to customers. If the customer drink cup in the store is exhausted, the customer can also use the water cup brought by himself to pick up the water in the store.

As for the experience of the posting person, some netizens pointed out that "the tea face specially put drinking water and guest drinking cups to fetch water for customers, and was scolded for lack of a cup of water; the bully never put drinking water on the facade, and once he gave water, he was praised." tease the two tea brands, considering all aspects of the user experience, "too stupid, thankless".

Nowadays, many tea shops mostly provide some free services to customers within the scope of the company's regulations, so as to improve the service quality of the stores and make consumers feel at home.

However, as netizens said bluntly, it is not taken for granted that the additional service given by the tea shop to consumers is only set up by the brand taking into account the needs of users. Once the customer's demand is beyond the ability of the clerk, or even the money will be deducted in violation of company regulations, it is not difficult for them to comply with the customer's request.

Therefore, in view of the feedback from the posters, onlookers think that it is not the shop assistant who deliberately inconveniences the guests. On the contrary, the user's complaint is likely to cause the shop assistant who acts in accordance with the rules to be deducted from his salary, saying bluntly that consumers might as well "be more lenient to the workers." do not be moralistic because employees are unable to provide the additional services they want.

Picture from: Xiao Hong Shu

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