Manner was accused of being "anti-human"?!

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In winter, the cold wind blowing outside discourages office workers who want to go to Manner stores to get coffee. Instead, they choose the takeout platform, hoping that someone will deliver the hot coffee to them.

However, as soon as they opened the takeout software and picked out the drinks they wanted, they found that they could not meet the departure fee for the order. Many consumers reported that most of the drinks in Manner cost 15 to 25 yuan, but the starting fee for orders on the platform is basically more than 30 yuan, so if you only order a cup, you can't successfully place an order at all.

In order to get a cup of Manner drink in the morning, many users have to buy another bread or a bottle of mineral water to meet the threshold of delivery.

In fact, the takeout fee for Manner has always been a worry for single-cup users, and they have never stopped complaining about it, but recently consumers have found that, except for a few cities such as Hangzhou and Nanjing, the threshold for most Manner takeout across the country is basically 30 yuan.

Some users said that some stores will raise the order delivery fee on their own during the peak order period. "Shanghai sometimes raises the starting price to 80 during the peak period," and "I have even seen 100 delivery in the morning peak period." Even if the threshold of delivery is reached, the distribution fee of the order has also been criticized by many customers, "my 50 delivery fee is 6," and "does no one say why it costs 9 yuan for 4 kilometers?"

Many workers who want to order a cup of coffee to renew their lives said bluntly that they laughed angrily as soon as they saw the threshold, and often had to order something else for a cup of coffee. If the bread and mineral water usually used to make up the order showed that they were out of stock, they had to give up Manner and instead choose brands such as Piye and Ruixing, which can provide single-cup distribution.

One netizen circle gave the hint of "reasonable order refusing to waste" given by the Manner store on the takeout platform, joking that "refusing to waste is ideal. Life is not only the hunger of Chinese wolfberry at present, but also the survival from afar."

However, some regular customers of the stores that often patronize have different views on this. They said that at present, most Manner stores are on duty with a worker on duty, and it is difficult to take full-line orders and on-site orders in case of peak hours, so in their view, when stores appropriately raise the threshold for delivery and delivery fees, they can reduce takeout orders and lighten the burden on shop assistants.

But even so, more consumers think that brands should not raise the delivery threshold to solve the problems they have reported, but should send enough manpower to the stores. so that both online order users and on-site customers can drink a warm latte.

Of course, apart from deploying more manpower, many netizens also pointed out that if Manner is not willing to pay attention to the actual needs of takeout users and uses a higher threshold to prevent consumers from placing orders, it would be better to cancel the delivery channel directly. In this way, customers do not have to worry about collecting orders, and employees do not have to be in a hurry because of orders, which can be said to be happy.

Picture from: Xiao Hong Shu

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