The sky fell! Manner drinks "screw coffee"

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Recently, a consumer posted that he bought a cup of ice orange American style in a Manner store and found a screw at the bottom of the cup.

The post soon attracted the attention of onlookers when it appeared on social media, with many people squatting in the comment area and others sharing their rights process, while others analyzed the pictures taken by consumers and speculated on how the abrupt screw appeared at the bottom of the cup.

While netizens were discussing the source of the screws, Manner workers who heard the sound sent out exploding screams and screams as soon as they saw the photos, shouting "catastrophe". They pointed out that the cap screw was supposed to be on the ice shield of the store ice maker.

Employees revealed that according to the requirements of the brand, the store asked the clerk to disassemble the parts of the ice maker for cleaning every week, including the ice shield. When the machine is cleaned, the clerk will reassemble it back to its original form. Some people speculate that it may be that the staff of the store did not tighten the screws in the process of assembling the parts, causing them to fall into the ice storage tank, mix with the ice, and then be brought into the drink when the staff shoveled the ice.

Many workers said that after the post attracted attention, they had received notice from their superiors to check the screws of ice makers in stores and take photos to upload them, so as to prevent similar situations from happening again.

Interestingly, some Manner users sympathized with the worker who made the "screw coffee", saying that the situation was mostly unexpected, saying that a consumer post complaint might cost the employee his job, "give the screw back and ask if it can be private" and "can you not complain or the clerk will lose his job".

According to Manner employees, a mistake like this, which allows customers to drink foreign bodies, is "the degree to which they can be directly dismissed" according to store rules, believing that employees at the store will probably leave their jobs and lose their jobs. And even if the shop assistant is lucky not to be fired, he has to bear the fine of the brand side. "even if he is not dismissed, the fine is bigger than 1K."

Therefore, some netizens suggest that the person who posted the post should consult the store directly about compensation, so as not to let the clerk lose his job. However, more people think that "if you make a mistake, you should be held responsible", saying that in the process of making drinks, employees should not ignore this abrupt screw, saying bluntly that the beaters should be held responsible for their mistakes. At the same time, they advocate that consumers should protect their own rights and interests and demand corresponding compensation from stores.

As of press time, the consumer did not disclose the compensation plan offered by the brand. A netizen in the comment area revealed that Manner was supposed to compensate consumers for beverage coupons, but the poster refused and asked the store to compensate himself 200 yuan in cash.

In response, most onlookers said that although inadvertently falling into a foreign body in a drink may be an unintentional mistake for beating workers, the brand's punishment for employees should not be "morally kidnapped" to consumers who want to protect their own rights and interests. It is reasonable and legal for customers who drink foreign bodies to complain about stores and ask for compensation.

Picture from: Xiao Hong Shu

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