Can't finish it! Manner's barista is surrounded?!

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Recently, hot coffee, which can not only warm hands, but also quench thirst and shoot props, has become an indispensable item in the hands of hipsters, and many people will choose to buy a cup at a brand chain store along the street and hold it in their hands. However, some consumers find that they have to wait more than an hour to get a hot latte after placing an order in Manner.

According to user feedback, when they passed some large supermarket Manner stores during the Spring Festival, they saw only one barista on duty at the bar, busily printing receipts, adding beans to the coffee machine, making products, and may have to explain to guests who had been waiting for too long, refund orders, and pack drinks for riders who entered the door to pick up meals.

But even if there is no time to rest, the productivity that a shop assistant can provide is so limited that when customers arrive at the store according to the estimated time for drinks made by Mini Program, they find that their drinks are still waiting in line. Some people say bluntly that they basically have to wait more than an hour to get a freshly made latte from Manner employees.

The holiday itself is the peak season for store orders, but there is only one employee on duty in the Manner store, which seems quite unreasonable to many users. "when you are in the middle of the Spring Festival, you don't have to arrange for one more person.", "A barista, surrounded by a group of couriers", "understaffed, the experience is not good", "the store is basically one person. Look too busy. Only a few drinks ahead have to wait for a long time."

However, such a scene is not uncommon to Manner regulars. As early as before the Spring Festival holiday, a netizen saw a handwritten notice in a coffee shop near his place of work. The employee said that he was not feeling well and could not communicate with the customers and wrote down what he wanted to say to each guest entering the store on paper.

This note moved many netizens, praising the employee's love and dedication to his job. However, more people pointed out that the staff of the store had to go to work with illness, in part because the brand did not reserve "alternate players" for the store, making it impossible for employees to stop and have a good rest.

Regular users have no choice but to say that employees can often be seen on duty alone in Manner stores these days. And whenever they see the workers who are obviously busy sweating in the bar, most of them are too embarrassed to urge them, so they can only find a seat silently, play with their mobile phones to pass the time, or go to the neighborhood, and then go back to the store to pick up food more than ten minutes later.

Occasionally seeing the shop assistant being surrounded by riders for questioning and being outputted by customers who had run out of patience, some regular customers could not bear to explain to the store staff a thing or two, feeling that "the Manner clerks have really suffered during the Spring Festival."

Apart from being distressed, many netizens have been dissatisfied with the shortage of manpower in Manner stores, believing that brands should pay attention to consumers' feedback on the long serving time of stores, and arrange as many people as possible for stores during special periods such as holidays, so as to improve the efficiency of dining in stores and bring users a better consumption experience.

Picture from: Xiao Hong Shu

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