There is a Bug in the Tea Hundred Co-branded Event! Shop assistant: Stop scolding!

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Recently, tea Baidao has launched a variety of fresh fruit drinks for Huang Zihong, an official singer and ambassador of the Lehuo brand on various social platforms. Yesterday, there were new limited perimeter and exclusive packages related to it, attracting the majority of fans to place orders for purchase.

It is reported that the joint event includes limited smiley face bags, Frisbee, stickers and other periphery. Due to the limited number, many fans wait early on Mini Program, third-party platforms and other channels to scramble to buy the products at the moment after the products are put on the shelves.

However, after placing an order, some customers find that their order is forced to be returned by the merchant. if they want to order again, there will be a hint of system crash, which can not be purchased normally. Another user reported that he received a call from the store staff after placing the order and was told that the perimeter of the store had been sold out and negotiated a refund. The consumers who went to the store queue also said that they only got the drink after waiting in line for more than an hour, but the figure around them did not see it.

A variety of unexpected situations made many expectant fans not only disappointed, but also very dissatisfied, one after another posted on social media to complain about their unpleasant shopping experience, and some netizens revealed their communication process with the shop assistant, thus questioning that the limited perimeter of the event was "internally determined" by the staff.

Interestingly, for this complaint, the first to explain is not the tea hundred dozen workers, but some consumers who rushed to offline stores to sign in. Netizens who witnessed the clerk's handling of orders said that a large number of orders poured in in many stores shortly after the start of the event, so that staff could only urgently close ordering channels and sell out packages off the shelves. after matching the periphery of the store inventory with the order one by one, you can contact the user by phone and negotiate a refund.

During this period, some employees even called to apologize and explained that they made drinks quickly in the sound of urging, and some shop assistants even had to bear the criticism of fierce words from customers. Based on this, many people believe that tea workers are also victims of this chaotic joint activity, advising others not to embarrass the dutiful staff because they cannot buy the surrounding area.

Tea Baidao employees who appeared in the comment area also showed up to explain that due to the enthusiasm of fans, a large number of orders poured in after the start of the event led to a collapse of the system, and designated packages sold out in the store still appeared on the menu for people to choose from. this leads to various situations reflected by follow-up consumers. Although the store staff took timely measures and negotiated a refund with users, they still disappointed many guests.

In addition, many employees add that they understand how fans want to pocket their favorite periphery, but it is difficult to meet the needs of many consumers because there are only a small number of brands assigned to each store. As for the limited goods complained by netizens, they believe that it is only the personal behavior of a small number of shop assistants and does not represent most of the workers who produce according to the requirements of the brand.

Officials also made an emergency response to the unexpected joint confusion last night, apologizing for failing to respond to the enthusiasm of fans and saying that "they are already stepping up communication on replenishment". Promised that users would not be able to buy to the restricted perimeter in the future.

Picture from: Internet

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