Send ancient tea ingredients into "descaling powder"! The customer asked the clerk to sing as an apology?!

▲

click on the attention| Daily Boutique Coffee Culture Magazine Coffee Workshop

Yesterday afternoon, a customer posted a Short Video on social platforms, saying that he had received a different ancient tea pudding from his impression. Judging from the video, after the customer tore off the sealing film on the packaging box, what was inside was not sweet cream, but a small box of white powder.

Unexpected circumstances allowed customers to contact the store through the third platform as soon as possible. Before the merchant responded, the poster thought that the white powder that looked like milk powder might be the raw material for making milk puffs, so he took out some of it and added water to brew it. After tasting it, he found that the taste was wrong and quickly spat it out. The poster described that these white powders were insoluble in cold water and tasted a little like washing powder. It was determined that the powder should have nothing to do with milk puffs.

Before waiting for a reply on the platform, the customer turned to call the store to report on the situation. After hearing that the customer had received white powder similar to washing powder, the shop assistant first denied it, saying that there was no such thing in the store, but regarding the delivery of the wrong ingredients, the other party said that they could issue a milk puff to the consumer.

(The left picture shows the cleaning powder received by the customer, and the right picture shows the milk puffs reissued by the merchant)

After a while, the store manager probably understood the situation and confirmed that the employee had misplaced the material. He called the poster to apologize and admit the mistake, and offered to compensate the customer with 10 coupons. After learning that the party concerned had tried the taste of the powder, the other party said that if the consumer felt unwell and needed to go to the hospital for examination, they were willing to bear the relevant expenses.

Regarding the store manager's suggestion, although the poster took a few bites without knowing it, he did not notice any abnormalities in his body after trying it, so he did not go to the hospital for an examination, but accepted the compensation plan given by the store, and asked the other party to send two more puffs and asked the clerk to sing a song.

After learning about the development of the incident, a group of onlookers were more or less angry at the poster's acceptance of the store compensation coupons.

Catering practitioners point out that the white powder received by consumers should be detergents such as descaling powder and stain removing powder. They said that most of these cleaning powders contain strong alkali or strong acid chemicals. Even if the poster only takes a few bites, the ingredients may cause harm to the tongue, stomach, etc., and believe that the poster should go to the hospital in time for examination.

As for why the store made serious mistakes, experienced milk tea makers speculated that a shop assistant might have filled some cleaning powder and wanted to take it home for use, but others mistakenly thought it was a packaged ingredient, which made it appear in the hands of customers.

For tea shops, sending chemicals as milk tea ingredients is a major mistake, and consumers unknowingly try cold water brewed with powder, which may cause harm to the body. However, in this food safety incident, the store provided compensation for 2 milk puffs and 10 coupons. On this basis, the consumer only asked the clerk to sing a song to apologize, which really made a group of netizens angry and amused.

As a netizen bluntly said, the customer was confused and had no trouble eating and was willing to deal with it simply. It was because the customer was kind, but it did not mean that it was appropriate for the store to use 10 coupons as compensation."This kind of treatment makes it feel that the store did not realize the seriousness of this matter." They believe that, in addition to cooperating with the customer's request to sing a song as an apology, store employees should also take the initiative to give the other party some financial compensation.

Pictures and videos from: Xiaohongshu

Disclaimer: Some pictures in this article come from the Internet, and some content on the website, such as pictures, will respect the copyright of the original work and indicate the source. However, due to the huge quantity, there will be some pictures and texts that have not been marked in time. Please forgive me. If the original author has any disputes, he can contact the website to handle them. Once verified, we will correct them immediately. The "Coffee Factory" will organize and edit them. Please indicate if the copyright is infringed, please inform us to delete them. Thank you ~!