Force employees to promote card charging! Customer: Let the barista go!

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click on the attention| Daily Boutique Coffee Culture Magazine Coffee Workshop

Recently, a customer posted a message "Sisyphus, let your barista clerk go" that attracted the attention of many netizens on social platforms.

The person who posted the post is a frequent visitor to Sisphone Bookstore. Recently, when he took his children to a coffee shop in Sisphone, employees of the store came to him three times to promote card charging. This experience made customers feel a little disturbed and affected their consumer experience. However, after learning that the sales promotion behavior of the shop assistant was a mandatory requirement of the company, the regular customer couldn't help but sympathize with the working workers and bluntly said that the brand side "Don't embarrass yourself so much." Employees."

From the perspective of consumers, most people hope to have a quiet and comfortable atmosphere when they go to Sisyphus Bookstore, reading books or processing work documents while drinking a cup of coffee. However, when the shop assistant suddenly comes to the table with a recharge sign and sells it again and again, it will more or less make the disturbed people feel bored, and the impression of the store will be greatly reduced.

In addition, some old users said that in the past, due to KPI requirements, Sisifu employees could understand occasionally promoting and charging cards, and sometimes they would recharge appropriately according to their own needs. But nowadays, increasingly frequent sales sales behaviors not only affect customers who consume in stores, but may also cause customers to have a rebellious mentality,"the more they promote, the less they want to recharge."

Faced with consumer feedback, the migrant workers in Sisyphus also felt helpless and bluntly said that some familiar customers gradually reduced the frequency of spending in the store because they did not want to be disturbed by the sales of the shop assistants. They said that in order to improve the profitability of stores, the headquarters forces employees to promote card charging to store customers. Therefore, regardless of whether customers themselves need to recharge or whether they will refuse, they need to repeat the promotion to them three times when they see customers who come to order and pay.

Many shop assistants admitted that they did not like this kind of sales task and could understand customers 'disgust and dissatisfaction with this behavior. However, they revealed that if they did not follow the company's requirements and promoted customers many times, they might be caught by the management staff who checked the surveillance and then "directly sent surveillance screenshots to a large group of hundreds of people.","If you don't promote the sales card, you have to work overtime and hold a small black room for a meeting at night."

Because of this, when the miserable baristas saw regular customers speaking up for them, they thanked the customers who spoke up for them and explained the company's unreasonable system to other passers-by who did not know the truth. At the same time, some people in the comment area begged onlookers to complain about frequent sales behavior in the store, and some people also left messages instructing netizens who were willing to help how to report to customer service.

In their view, if users all report back their disgust and disgust at store employees 'repeated sales through customer service channels, the company's management may notice how unreasonable the current operating policy is and how much it affects normal consumption due to the surge in complaints. The mood of customers may improve the store environment and reduce the work pressure of migrant workers.

Picture from: Xiaohongshu

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