Monitoring exposure! The incident of milk tea being smashed by the delivery staff during his rush has reversed!

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click on the attention| Daily Boutique Coffee Culture Magazine Coffee Workshop

Recently, Xiaoxiang Morning News and other media reported that a delivery boy posted a Short Video on social platforms, saying that when he was picking up meals at a chain milk tea shop in Shanghai, he had disputes with the store's employees for repeatedly urging meals and was splashed with milk tea.

The video provided by the party concerned showed that he arrived at the tea shop and waited for the store to serve food for nearly 10 minutes, the clerk had been busy making drinks, ignoring his inquiries and reminders.

The delivery clerk said that the online system had already displayed the meal at that time, but he had not received the milk tea. According to the responsibility of the third-party platform, the delivery staff failed to pick up the meal in time and deliver it to the user after the merchant served, causing the user to apply for a refund, and the delivery staff had to bear the corresponding losses.

As a result, the rider, who was afraid of delaying the meal delivery time, made a rude remark after repeatedly urging him without success, but unexpectedly angered the clerk and was splashed with several cups of milk tea by the other party."I couldn't stand waiting so I scolded the merchant, not the girl. Later, she threw milk tea at me." Judging from the video footage, after splashing milk tea, the shop assistant grabbed the small ingredients on the counter and threw it on the rider. It was suspected that he had an emotional breakdown due to the frequent urging of the delivery staff.

(This picture comes from the public account news workshop)

After this video was uploaded to the Internet, it caused heated discussion. Many onlookers left messages underneath it, believing that the store employees had communication problems."I didn't give it after waiting for so long and didn't even bother asking." However, after urging it many times by the delivery staff, he poured milk tea angrily and bluntly said,"No matter what, it's wrong to do it."

In response, the reporter went to the store involved to learn about the relevant situation. Unexpectedly, the brand's response to this incident was slightly different from the delivery staff's rhetoric.

According to the surveillance video provided by the store, the delivery boy chose to search for milk tea directly on the bar after repeated attempts to urge orders without success. During the process, he accidentally touched the female shop assistant's body, causing a stress reaction from the shop assistant and leading to the escalation of conflicts between the two parties, triggering a conflict in which the delivery boy was splashed with milk tea by the employee.

(This picture comes from the public account news workshop)

This surprised the onlookers who initially accused the employees. They all said that they did not expect things to turn around so quickly. The delivery staff actually concealed part of the truth, and the video recorded was so different from the store surveillance video.

In addition, the relevant person in charge of the brand told reporters that after a dispute occurred, the delivery staff immediately called the police to handle it. After mediation by the police, the store staff apologized to the delivery man for the incident and paid a 200 yuan laundry cleaning fee. The two parties reached a settlement.

Unexpectedly, after the event, the delivery staff successively posted incomplete videos on social media and broadcast them live, and the events told the audience during the live broadcast were not completely consistent with the actual situation, causing adverse effects on the brand, the stores involved and individual employees.

Based on this, the person in charge said that they had retained certain evidence and would use legal means to safeguard their rights and interests and pursue relevant legal responsibilities in the later period.

Picture from: Internet

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