Famous tea drinks have been exposed to worms! Brand side: Legal procedures can be followed

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Recently, Southern Metropolis Daily and other media reported that a consumer in Hangzhou, Zhejiang Province posted feedback on social platforms, saying that he was suspected of "drinking insect corpses" in milk tea produced by the well-known freshly made tea brand KOI.

The poster stated that on the afternoon of September 17, he placed a takeout order of milk tea at a KOI store in Hangzhou. After receiving and drinking it, he felt that the milk tea was too sweet. He wanted to wait for the ice cubes to melt and dilute the taste of the drink. After nearly an hour, he drank it again."I sucked out something similar to a steel wire ball because I was not sure what it was in my mouth and didn't dare to swallow it. I spat it out and twisted it with my fingers and found it was a mass of insect corpses with insect legs, head, wings, etc."

Judging from the photos taken by the party concerned, there were four or five fragments of the black foreign body after being twisted, one of which also had two jagged objects, which seemed to be part of the body of an insect. After the post was released, it attracted the attention of many netizens, and the parties involved immediately reported on the situation to the store, KOI regional leaders, customer complaints departments, etc. However, during the communication process, the two sides failed to reach an agreement on issues such as compensation and apology.

Because the communication failed, the consumer complained about the situation to the local 12315. After the onlookers paid special attention to the follow-up development, the poster shared the process of rights protection on the platform. On September 28, when the party concerned updated the progress of the incident, he revealed that he had not been able to get a satisfactory solution after the local municipal supervision department intervened,"Offline mediation failed, and continued to adhere to legal procedures to safeguard rights."

In response to this customer complaint, on October 9, the staff of the KOI-involved store said in an interview with a reporter from Southern Metropolis Daily that from the photos feedback from consumers,"there are many black foreign objects, and it is impossible for store staff to make milk tea. It is impossible to discover it completely." The other party said that the food and drug regulatory authorities have visited the house and found no problems. They are also maintaining communication with consumers.

On the 10th, the relevant person in charge of KOI responded to a reporter from Nandu on this matter, saying that a complete surveillance video of the store from making milk tea to serving the meal that day had been taken and provided to the food and drug supervision and administration department for review. No foreign matter was found during the production process. Enter the drink.

The person in charge said that the customer purchased a hand-cranked milk tea called "Rose Galaxy". The store used a snow cup to make this milk tea, and the dense holes on the lid of the snow cup are very small, like consumers. If a foreign matter of this size falls into it during production, it will eventually be filtered out and will not appear in the milk tea.

In addition, the person in charge said that after the incident occurred, the brand and consumers had multiple rounds of communication and negotiation, and the store staff apologized to the consumers many times for this, but the other party's request was to hope that the brand could be on social platforms. Apologize and compensate in accordance with relevant regulations.

Faced with the demands of the parties concerned, the person in charge believed that "we can compensate and hope that we can mediate for the unpleasant dining experience brought to consumers, but we do not accept an apology on the platform, because there is indeed no actual evidence to show that consumers The foreign objects mentioned were produced during the production of milk tea in the store. There are no problems in the production and sales of milk tea."

On October 11, the reporter contacted the party concerned, and the other party told the reporter that there was currently no new progress on this incident. Regarding the handling of this dispute, the relevant person in charge of KOI said,"If a consumer files a lawsuit, we will follow the legal process."

Picture from: Internet

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