Stop business for rectification! Jasmine milk white clerk deliberately did not pack and let the rider wait!

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click on the attention| Daily Boutique Coffee Culture Magazine Coffee Workshop

On December 8, the topic "Merchants deliberately don't pack and let riders wait" appeared on a hot search on Weibo, attracting attention from all walks of life.

The incident originated from a video posted on social media by a delivery staff recording himself going to the store to pick up milk tea. Through the video footage and the dialogue between the two parties, it can be seen that the rider saw the platform's reminder that the takeout had been served and went to a Jasmine Milk Tea in Beijing to pick up milk tea, but found that the prepared drink was placed in the take-up area but had not been packed for a long time.

The rider who was eager to pick up the meal immediately asked the staff in the store who was busy shaking the milk tea,"Why wait after the meal is served? ", the other party replied," I said if I have any hands behind me, I will definitely install them for you." Later, when the delivery staff said that they could pack it himself, the clerk stopped the delivery staff with a reply of "Can you pack it for me?" The wait of more than ten minutes exhausted the rider's patience, and the two sides also had a quarrel over this matter.

After the video was spread online, it quickly attracted the attention and discussion of the onlookers. According to the operating rules of current takeout platforms, the order delivery time is calculated from the time the rider receives the order. The speed of making drinks and whether meals are packed in time are all the responsibility of the merchant. However, once the meal is confirmed within the specified time and subsequent delivery times out, the platform will attribute the responsibility for the delay in the order to the rider and deduct his labor remuneration.

Therefore, netizens who understand the rules said after watching the video that it is understandable that the delivery staff involved will be anxious and angry because of drinks that have not been packed in time. Many users even spoke up for the delivery staff,"You order the food and don't give it to others. If they can't deliver it, they can't deliver it, and the money will be deducted from other people's riders","You shouldn't order it until it's packed","If you don't pack it, then don't order it."

However, some catering workers believe that due to brand regulations, some people will order meals in advance when the drinks are not ready during the peak order period to ensure the meal delivery rate of the store. Moreover, as the clerk said, if surveillance cameras catch non-staff members packing drinks, employees may be fined by the company for not stopping them in time. Therefore, some people believe that although the shop assistant is responsible for this incident, he also has his own helplessness.

As related topics became hot searches, media reporters asked Jasmine Milk's official customer service to learn about the incident. The other party responded,"Regarding the issues you reported, we have been involved in verification, and store services will be further improved. Thank you for your supervision."

In addition, the reporter inquired about the evaluation of the milk tea shop involved on the take-out platform and found that many netizens had spontaneously posted negative reviews since the video was exposed. At present, the milk tea shop has indicated "closed for business." The reporter tried to contact the store involved through the phone number announced by the platform, but no one answered. Later, the reporter called the mall where the milk tea shop was located. The operator said that the milk tea shop had been temporarily closed, and the mall and the tea brand were already communicating to handle the matter.

Videos and pictures from: Internet

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