Customers have "changed" Manner's new products! Shop assistant: Please don't mess around!
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click on the attention| Daily Boutique Coffee Culture Magazine Coffee Workshop
Last week, Manner stores across the country launched a new product "Salted Cheese Cocoa Latte". The strong aroma of cheese and cocoa evokes the taste buds of many users, making many customers try buying the new product after it is launched.
Recently, a Manner customer shared a cup of cocoa latte he had purchased with a fellow celebrity, and the customized notes printed on the label were eye-catching. According to the poster, when he placed an order for a "salted cheese cocoa latte", he also noted that "remove 12 cups of syrup and about 35 cocoa, milk cheese and cinnamon powder", and he got a cup of cocoa latte with unique taste and delicious taste.
This recommendation immediately made netizens feel strongly curious about the taste of this customized cocoa latte, and they had the idea of ordering the same drink. Some people were very active and immediately placed an order with the same remarks after seeing the post. They were afraid of being rejected by the shop assistant, so they added the sentence "If you can do it, if you can't do it, just leave it." As a result, the user who tried to follow suit got the same cocoa latte as he wished, but he also received an order receipt from the clerk that "it didn't taste good".
In this regard, some netizens can understand the feeling of the clerk who wrote the reply. In their impression, Manner's store is manned by one person. If you see such a cumbersome order note during peak periods, the clerk will be somewhat dissatisfied,"I'm so busy that I can still give you up and down," bluntly saying that the customer requires the clerk to make customized drinks."It's very difficult for employees."
Manner employees who came here after hearing the news said that the reason why they had opinions on the comments written by customers was not only because the operation of customized drinks was cumbersome and affected the efficiency of the store's production, but more importantly, if they followed the remarks. Writing content to make drinks for consumers would likely be regarded as tampering with the product formula.
Manner workers pointed out that in the customer's remarks, the practice of removing syrup and adding cinnamon powder from "salty cheese cocoa latte" is within the scope of store regulations, but "about 12 cocoa and 35 milk cheese" will change the ingredients of the drink. The ratio and changing the taste of the drink do not meet the production standards set by the brand. Therefore, once they are photographed making drinks according to this remark, the warning sheet will immediately fall into the hands of the migrant workers.
In addition, many shop assistants are worried that most of these customer-made drinks are adjustments made by users to meet personal preferences and may not be in line with public tastes. They say that if other consumers who see posts follow suit and place orders are not satisfied with the taste of this greatly changed "salty cheese cocoa latte", stores may receive negative reviews or complaints from users.
Based on the above situation, most Manner workers do not want other netizens who see the post to follow the example of the poster,"I really beg you, stop messing around" and "If you do it, you will be billed by the company." Netizens who understand Manner's management system also spoke up for him in the comment area,"Can you cause less trouble to the shop assistants?" and "Don't bother the shop assistants."
Picture from: Xiaohongshu
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