A coffee shop in Zhengzhou was closed after spending thousands of yuan to get a card for only three times.

Mr. Sun, a citizen, telephoned the Dahe client of Dahe Daily to reflect that he bought a 1000 yuan savings card in Diou Coffee (Fengchong Road store) in April last year, and the store was suddenly closed only three times. Subsequently, the phone complaint went to Dior Coffee headquarters, which has not been resolved so far. Today, after Dahe newspaper Dahe client reporter intervened, the coffee shop headquarters branch agreed to refund the remaining 900 yuan.

Narration: 1000 yuan savings card is consumed only 3 times

Mr. Sun's family lives near the intersection of Hongzhao Road and Jing San Road in Jinshui District. In their spare time, they will go to Diou Coffee (Fengchong Road Shop) with friends for coffee. The coffee shop has a large area of 600 to 700 square meters on the second floor.

According to his recollection, around April 2016, he applied for a savings card of 1000 yuan at the store and gave it away at that time. The store promises a 20% discount and can also handle loss, cancellation or transfer if the card is lost. Mr. Sun said that subsequently, he spent three times in the coffee shop, leaving a balance of more than 900 yuan. When he went to drink coffee again after the Spring Festival this year, the store suddenly closed. He went to the scene many times later to inspect the coffee shop, but the coffee shop was not open for business, and the number of calls to the shop owner went unanswered.

"the coffee shop was closed without any notice." Mr. Sun said he felt that he had been cheated and that the money in his savings card was wasted.

Visit: it is difficult for citizens to protect their rights when the store closes suddenly

This afternoon, a reporter from Dahe Daily followed Mr. Sun to the Diou Coffee (Fengchong Road Store), which is located at 28-1 North of Jing San Road. The two doors of the shop are closed and there is a big lock on the handle. Through the glass of the front door, the reporter saw some leaflets of coffee shops thrown on the ground inside. From the outside, the table in the second-floor coffee shop is still in place, and the curtains are hanging rugged.

A security guard who works nearby said that the coffee shop, which used to be booming and had a lot of customers every day, suddenly closed after the Spring Festival. After the store was closed, some came to protect their rights, and some asked for directions for coffee. "it's a pity that a big store is closed."

Mr. Sun told Dahe Daily that after the coffee shop was closed, he called Dior's headquarters to complain, which has not been resolved so far. A golden savings card provided by it shows Dior Coffee VIP Royal Gold Card with a serial number at the bottom and Mr. Sun's handwritten signature on the back of the card.

According to public data, Diou Coffee is one of the well-known catering chain brands of Diou Catering Group and a leader in China's compound leisure catering coffee category. At present, Dior Coffee has opened more than 400 stores across the country.

Response: the coffee shop headquarters branch agreed to refund 900 yuan

Today, the reporter called the fixed-line number of Dior Coffee (Fengchan Road store) and the tone was empty. Subsequently, he repeatedly called the person in charge of the store surnamed Wen on his mobile phone, and his phone was not answered.

The customer service hotline staff of Diou Coffee headquarters said in an interview with Dahe client reporter of Dahe Daily that the coffee shop reflected by Mr. Sun is a franchise shop, which has been closed, and they do not know the specific reasons for the closure. The service hotline staff said that what Mr. Sun handled was a single store card, which was issued by the franchise store and had the right to use the brand. As it is not directly distributed by their company, all the information of the customers can not be found, so it is the responsibility of the franchisee. However, they will coordinate the head of the store to communicate with consumers. If the coordination is not possible, it is suggested that consumers should safeguard their rights through legal means.

In addition, the hotline staff said that she would record the contact information between Mr. Sun and the reporter and coordinate through the regional commissioner. If there is any result, we will inform you in time.

At more than 5 p.m. Today, a staff member who claimed to be the headquarters branch of Diou Coffee called the reporter and said that he had negotiated with Mr. Sun that Diou Coffee was willing to refund the remaining 900 yuan and pay the money from her store first. In response to Dior Coffee, Mr. Sun confirmed that it was negotiated and asked to send a copy of the ID card and bank card to the headquarters, and then return the money.