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The latest KuaiBao: Greybox Grey Box Coffee issued a special statement in response to the conflict with customers

Published: 2026-08-03 Author: World Gafei

Last Updated: 2026/08/03, Professional coffee knowledge exchange more coffee bean information please follow the latest coffee workshop (Wechat official account cafe_style) KuaiBao Greybox Grey Box Coffee issued a special statement, in response to the conflict statement between ▼ and customers is as follows: GREYBOX COFFEE completed round A financing in December 2016, Junzi Capital invested 100 million RMB, valued at 100 million US dollars. The third wave of boutique coffee

Professional coffee knowledge exchange more coffee bean information please follow the coffee workshop (Wechat official account cafe_style)

Coffee Media Coffee Workshop's latest KuaiBao--

Greybox Grey Box Coffee issued a special statement in response to conflicts with customers.

The statement reads as follows

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In December 2017, GREYBOX COFFEE completed round A financing, and Junzi Capital invested 100 million yuan, with a valuation of 100 million US dollars.

With the third wave of boutique coffee sweeping across Asia, China's existing coffee market has begun to reshuffle. GREYBOX COFFEE has opened its first coffee shop in the Kerry Center of Beijing International Trade CBD, opposite Starbucks' high-end Zhenxuan store. In the following year, 16 coffee shops were opened in Shanghai, Beijing, Hangzhou, Chengdu, Shenzhen, Chongqing, Nanjing and other cities.

The core customers of GREYBOX COFFEE Grey Box Coffee are also coffee enthusiasts, business elites, artists, returnees, stars, and the richest people in China.

Let's talk about the background of the incident:

From Gray Box Coffee Kidd Shop

Conflict with the customer

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According to netizens,

Just go to this store for coffee.

The coffee doesn't taste good.

Then give a moderate comment on Samsung.

And then by an inexplicable and wonderful

Chased and scolded by a newly registered account

Say that the guest is very LOW and so on

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The malice of the words is excruciating

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If you don't agree with each other, you will speak out.

It can be said that heaven and earth are opposed to the air!

Netizens also said

Bad reviews have been deleted wildly!

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The people who are unaware of the truth

Comments below

It is also very lively

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Netizen

It is suspected that this is the store's secondary account.

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And then,

How do the merchants respond to this?

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Now that you have issued a statement, it shows that the conflict with the customer exists, and you should, as you said, investigate and find out the problem. However, the voice of criticism has been removed by every means, leaving the trumpet to make unqualified comments and sarcasm. GREYBOX COFFEE continues to expand after receiving 1.1 billion yuan of funds, hoping to expand 30-50 stores in 2018. The road to Chinese boutique coffee with Greybox gray box coffee may become quite long because of this incident.

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