Lucky responded that ice could not be provided alone: ice is semi-finished.

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Recently, some netizens responded that they bought coffee in Ruixing and thought the drink was not cold enough and wanted to add some ice cubes alone, but it was rejected by Ruixing employees.

Subsequently, the netizen reported the problems encountered to Luckin Coffee's online customer service. Customer service responded that because ice cubes are semi-finished products and are only available for finished drinks, the company has regulations that ice cube services cannot be provided alone. The netizen thought Ruixing's rule was "too outrageous" and could not understand it, so he posted the screenshot to the social platform as well.

As soon as the news came out, it attracted the attention and discussion of many netizens.

In view of Ruixing's rigid rule of "no ice", many netizens took the initiative to popularize science for everyone, as someone had secretly visited before and sent the ice cubes provided by chain restaurants for microbiological testing to identify whether E. coli exceeded the standard. In order to avoid a series of risks of food safety litigation, this explicit rule was laid down and employees were required to strictly enforce it.

As for the operation of Ruixing store, experienced netizens also mentioned that although ice cubes cannot be given alone, employees can provide ice water to guests. If you really need ice, you can get ice water from the clerk, drain it out and use it.

Some netizens have noticed that Luckin Coffee is not the only beverage store that has laid down this regulation, and well-known chain brands such as Starbucks and McDonald's also have relevant requirements. Therefore, the rules and regulations of each store are different, employees just operate in accordance with the work rules and procedures, "there is no need to embarrass others."

In fact, this is not the first time Ruixing has been noticed by netizens for refusing to give ice alone. Since 2021, netizens have asked questions in Little Red Book, "Why can't Lucky just give it to Bing?" But for ice water. At that time, lucky employees replied to them about the reasons why they could not provide separate ice cubes service.

According to the Gongfu Financial report, on the question of whether ice cubes can be bought, Luckin Coffee's artificial customer service said that ice cubes are semi-finished products and cannot be provided in stores and can only be used in drinks. "you can't buy ice cubes alone, nor can you place an order." As for the feedback, the customer service said that detailed records have been made and will be fed back to the relevant departments.

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