It's a huge uproar! Coffee shop refused to lend its toilet and was attacked online?!

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A coffee shop in Kunming, Yunnan province has released a surveillance video to restore the incident after a dispute with a pregnant woman who came to borrow a toilet.

The store owner said that on the morning of the incident, the pregnant woman in the video went to the coffee shop to borrow a toilet while preparing for the opening of the shop. At that time, when the clerk saw that the visitor was a pregnant woman, and there were no guests in the store, he agreed to use the bathroom.

However, at noon, the pregnant woman came to the store again and directly used the store toilet without asking the clerk. When the clerk found out, he reminded the other party that the bathroom in the store was not open to the public, and informed that there was a public toilet outside. However, the other party did not listen to the advice, explaining that he was pregnant and could not hold back. 00:52

When the client came out of the bathroom, the shop assistant was dissatisfied with the pregnant woman's behavior and complained, saying that "you have to pay 10 yuan to go to the toilet."

The verbal conversation between the two quickly developed into a dispute, with the pregnant woman and her fellow men filming the process and posting it on the Internet. The client said that the public toilet was locked at that time, and he went to the coffee shop to use the bathroom, thinking that the shop had a bad attitude, and then made a bad comment on the coffee shop on a third-party platform.

After the incident, the coffee shop that suffered from the cyber attack posted the surveillance video of the store on the network. The store owner said that the store bathroom is not a public toilet, pregnant women first use the bathroom without consent, and then in the dispute with fellow men abusing the shop assistant, shooting videos, and bad reviews of the store at the time, all kinds of behavior is infuriating. I had to release the video to restore the whole story.

The dispute spread through the Internet and quickly attracted the attention and discussion of netizens.

Many people think that if, as the person concerned said, public toilets were not available at that time, it would be reasonable for passers-by to borrow toilets from shops along the street. However, more people think that the coffee shop is a place of business rather than a public area, so the use of the bathroom in the store should be decided by the operator, and it is not appropriate for the person concerned to use it without the consent of the clerk.

In addition, someone noticed from the video footage that the bathroom in the store should be set on the second floor, and the pregnant woman went upstairs to use the bathroom without telling the clerk. Once there is any accident in the bathroom or during the process, the consequences are not affordable to the coffee shop, so some people think that it is understandable that the store does not allow the other party to use the bathroom in order to avoid risks.

In the public impression, most of the coffee shops are beautifully decorated and have complete facilities, which will provide good service to the guests. Therefore, once some people encounter an emergency, they will go to the nearest coffee shop and ask for help.

But for operators, if passers-by use in-store bathrooms as public toilets, on the one hand, it may make it impossible for real consumers to use them normally, on the other hand, it will increase expenses such as water, electricity, daily necessities, and so on, and it will also need to arrange manpower to clean regularly, causing trouble to the daily operation of the store. Based on this, many operators will refuse the request of passers-by to "borrow the toilet" depending on the situation, and even lock the toilet, only providing the unlocking password to the guests in the store.

However, although operators have their own helplessness, most people say that if they really encounter "three emergencies", they still hope that the shop owners can give them some convenience, and they will also buy a cup of coffee to help their business. After all, it is not difficult to borrow and repay.

Picture from: Internet

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