Manner frequently issued warning orders. Employees: Heart-heartened!

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Shortly after Christmas, some Manner employees claimed that the company had issued a serious warning order because of the decline in the number of fans in their store, which soon attracted the attention of netizens who worked at M's home and resonated again and again.

On Dec. 26, an internal Manner employee posted on the social platform that he had received a "surprise" from the company over Christmas, not because of work errors or customer complaints, but because of a decline in the number of fans in her store.

In fact, on Christmas Day, many similar posts and comments have already appeared under the search terms related to Manner, and almost all of the reasons for warning are due to the small number of fans: "Let me see how many people eat serious warning orders because of their fans", "early shift burst order to do five hours, take a break to smoke a cigarette and look at the mobile phone to mention the warning list", "(warning) list flying all over the place". The signing of the treasury these days.

In addition to the reason that the number of fans is insufficient, many baristas who have also been warned by Manner recently have also supplemented their speechless situations in the comment area, such as yellowing milk cloth, spoiling the delivery of coffee to customers, not putting the pad away at the end of business, having hair on the ground, looking at work phones for too long, and so on. It seems that any detail is exposed under the monitoring that can be audited by headquarters. Will be used as a warning by the company.

It is understood that headquarters monitoring and audit is an important way for Manner to manage stores. During working hours, employees will be monitored throughout the day, warning will be issued if any behavior that does not meet the operational requirements is found, and a warning will be issued if it is serious. There are two kinds of warnings to employees by Manner, including verbal warnings and warning orders. Verbal warnings generally have little impact, while the consequences of being issued with warning orders are much more serious.

A worker once mentioned in an interview that there are no dead corners for store monitoring, and there are three monitors in the work area that will keep an eye on it all the time, so every step can't go wrong, although knowing that no one will sit in front of the surveillance screen in real time every day, irregular spot checks are enough to make people feel good on their backs. And one warning sheet means there will be no promotion in the coming quarter, and three warning sheets are likely to be dissuaded, so no one wants to be named.

Recently, workers who have been repeatedly "opened orders" say that their daily work is already very busy, and there is always one person doing the work of two people in the shop, and it is even more common to break orders in the morning and noon, but there has never been any inexplicable warning. On the contrary, it is nearing the end of the year, but it is "picked on" every day. In the face of these sudden warning orders, everyone thinks that the management with increased inspection is more like "deliberately finding fault".

As a barista in the front line of Manner stores, long-term intensive work coupled with increasingly stringent monitoring and auditing will undoubtedly bring about both physical and mental stress, and even uncomfortable symptoms in serious cases. In the face of such stringent rules and regulations and sudden warning orders from the company, some workers who were already physically and mentally exhausted said that it was really difficult to survive and had no choice but to quit as soon as possible for the sake of their health.

Picture from: screenshot of Xiao Hongshu

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