Workers are in danger! Starbucks begins to check surveillance and catch violations!
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Recently, a Starbucks employee posted a post on the social platform saying that "Starbucks is starting to monitor and fire people", reminding other colleagues to be careful.
According to a screenshot of an internal email posted by the poster, Starbucks officials have found many problems in the recent random monitoring and random inspection of stores, such as: partners put trash bins on the table when unpacking food display; partners in transporting ice, there is no action to clean and disinfect ice storage tanks; when closing at night, partners wash ice storage tanks with hot water and wipe them with unsterilized rags, with a total of 8 points for attention.
In their daily work, Starbucks shop assistants try to make it convenient and convenient, more or less ignore some details, and there are some onlookers that will not have a negative impact. However, the authorities checked the surveillance and deducted the details from the screen, which immediately made a large number of shop assistants who saw the email feel a sense of crisis.
According to former employees, if auditors find irregularities in the monitoring, there will be a warning list, and they may also be fired. "I was fired last year, too. I was really drunk." last year, our store was inspected, the store manager was fired, and the partner was given a serious warning. "the day before yesterday, sm was persuaded to leave yesterday afternoon and left last night."
It is worth mentioning that some people familiar with the matter said that Starbucks inspection and monitoring began as early as last year, but it is not common to identify problems and report them by email. In addition, not long ago, Starbucks just reported the news of layoffs, so that at present, the workers in the stores are in a panic because of the official inspection of the details of the monitoring operation, for fear that they will be caught for accidental irregularities, resulting in losing their job.
However, after carefully reading the situation stated in the email, some people think that the violations listed by the auditors are not found in the eggs. For example, the item "put the lid of the trash can on the table", in the eyes of many people, it is reasonable to be caught and get a warning for it.
In addition, the "hot water rinsing to remove the ice storage tank" mentioned in the email is a customary operation in many stores, but according to the staff manual, the operation is actually a violation. Some employees explained that due to the special technology on the surface of the ice storage tank, it could only be wiped with a dishcloth dipped in poisonous water. Some workers think that the original operation is too cumbersome and change to hot water for disinfection, but in fact, such a long operation may lead to the loss of paint inside the ice storage tank, resulting in food safety risks.
At a time when Starbucks employees are in danger, onlookers are very supportive of officials picking up employee operation details from surveillance videos. "it's a good thing to check it out," and "what I see is that it is essential for a company responsible for consumer hygiene to keep its food clean."
Some former employees who have left their jobs for many years have also said that they are "not afraid of ghosts knocking on the door". The matters listed in the email are all standard operations that they must carry out every day, as long as they follow the staff manual. In fact, there is no need to worry that the authorities will fire themselves for this reason. But if some violations are taken for granted, it is understandable that the authorities will cling to the details and ask for correction or serious handling.
Picture from: Xiao Hong Shu
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