Unbelievable! All employees of the milk tea shop were arrested due to customer complaints?!

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Recently, a complaint about a store in Fuzhou, a tea beverage chain brand Baozhugong, was posted on the Internet and attracted the attention and heated discussion of many netizens.

It is understood that the consumer posted on social media saying that the store had made a mistake in the milk green he ordered and mistakenly added green tea base to black tea base. This was not the first time he had made a mistake. Therefore, the customer complained to the customer service staff and received orders. Refunds and multiple drink coupons as compensation.

(The picture comes from some screenshots of the complaint post)

Later, the consumer had a dispute with the store staff about how to use the compensated coupons, so he made the chat records of both parties public, believing that the customer service did not specifically inform the user of the drink coupons during the negotiation, which caused misunderstanding and triggered his dissatisfaction with the brand and store service.

In the eyes of the onlookers, this post was just a common customer complaint dispute in tea shops. Some people left a comment after understanding the situation and didn't pay too much attention. However, in the comment area of the post, several messages suspected to have come from store employees stirred up a thousand waves, causing netizens to change their attitude and pay attention to the follow-up development of the matter.

Judging from the online screenshots, people familiar with the matter said that the complaint posted attracted the attention of management,"Personnel came here specially to ask employees to submit separation contracts," and attached a related screenshot.

In addition, netizens revealed that a student employee in the store had previously been deducted 1000 yuan for a trivial matter. However, since he could not afford to pay the fine, the shop assistant who was urged could only borrow money to solve the matter. After learning about the incident, the store manager had a dispute with the management who tacitly allowed employees to borrow money to pay the fine. This time, a customer complaint dispute occurred in the store, so under the influence of "new and old hatreds," all employees in the store were fired by management.

The unexpected follow-up development surprised and suspicious the onlookers, expressing their disbelief at the management's practice of firing employees due to customer complaints and disputes. As a result, the consumer who initially posted the post verified with the store and learned that the store had indeed dismissed its employees, but the online rumor that "all employees were dismissed" was not true. The other party also said that the reason for firing the shop assistant had nothing to do with the customer complaint and was "just a coincidence."

However, this chat record failed to convince netizens who sympathized with the store clerk's experience. They left messages under the post to express their dissatisfaction with the brand, and some people transferred their anger to the poster. Tens of thousands of comments put the poster under the pressure of public opinion and deleted the content of the post themselves, and the relevant comments disappeared.

However, some people who are concerned about this matter still keep some pictures and post them on the Internet, hoping that the brand can see their attention to this matter and give the public a reasonable explanation.

At noon today, an account claiming to be the owner of the store involved issued a statement, saying that the incident was not as scary as Internet rumors, saying that the rumors had caused trouble to the store and seriously affected staff.

The account stated that several parties involved had gone to the local police station to make transcripts and sign statements, proving that the relevant remarks on the Internet were rumors, and had called the police and subsequently handed them over to the police for handling. As for the still simmering public opinion, the spokesperson sincerely hopes that netizens will not spread false information and continue to spread false information.

Picture from: Xiaohongshu

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